Maria Santos

Bilingual 3rd and 4th grade teacher.

Bilingual 3rd and 4th grade teacher/

• Processed medical claims using advanced billing software to ensure accurate reimbursements.
• Analyzed billing discrepancies and resolved issues to enhance revenue cycle efficiency.
• Collaborated with healthcare providers to clarify coding requirements and improve claim submissions.
• Developed training materials for new staff, increasing onboarding efficiency and knowledge retention.

• Processed daily transactions accurately, maintaining high levels of customer satisfaction.
• Managed cash drawers and balanced transactions to ensure financial integrity.
• Assisted customers with account inquiries, providing timely and effective solutions.
• Facilitated training for new tellers, enhancing team performance and service quality.
• Ensured compliance with bank policies and regulatory requirements during all transactions.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Increased customer loyalty by resolving issues quickly, demonstrating empathy and professionalism during interactions.
• Maintained high levels of accuracy by reconciling cash drawers, ensuring proper balancing daily.
• Handled confidential customer information responsibly, ensuring compliance with privacy regulations and bank policies at all times.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Assisted in maintaining product displays to enhance visual merchandising standards.
• Processed sales transactions accurately, ensuring a seamless checkout experience for customers.
• Collaborated with team members to achieve daily sales targets and improve store performance.
• Supported training initiatives for new associates by sharing best practices and operational procedures.
• Monitored store cleanliness and organization, contributing to a welcoming shopping environment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Greeted and seated guests promptly, ensuring positive first impressions and efficient flow of dining operations.
• Managed reservations using electronic booking systems, optimizing table assignments for maximum occupancy.
• Communicated wait times effectively to guests, enhancing customer satisfaction through transparency and engagement.
• Collaborated with servers and kitchen staff to coordinate guest needs, improving overall service efficiency.
• Handled guest inquiries and concerns with professionalism, contributing to a welcoming atmosphere in the restaurant.
• Maintained cleanliness and organization of entrance area, promoting a pleasant dining environment for patrons.
• Assisted in training new host staff on procedures and customer interaction best practices, fostering team development.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.