Maria Scerra

• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Area Sup - Durham/ Raleigh

• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Recruited, managed and motivated team members to give every guest positive and memorable experiences.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Identifies merchandising opportunities to increase sales while improving operations
  Responsible for opening and closing the store.

Sales Supervisor - Cary

• Consistently raised daily sales by 45%.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Fulfill customers needs by listening, suggesting and providing solutions.
• Designed and build displays to company standards.
• Enhanced training programs to strengthen employee knowledge and promote new managers from within.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Exceeded service objectives by applying proven customer service and sales best practices.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Worked to build relationships with customers and built potential for additional sales.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

• Exceeded service objectives by applying proven customer service and sales best practices.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
• Maintained inventory count, tracked usage and documented variances.