Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MARIA SEDGEBEER

MARIA SEDGEBEER

Guilford,IN

Summary

To obtain a challenging full-time professional position utilizing my superior job qualifications. By using my problem solving, excellent verbal and written communication and customer service experience, along with my professional passion for people skills.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Senior Transportation Specialist

Gap, Inc
05.1994 - 05.2023
  • Years of Front-line Customer Service- including not limited to: Brand, Distribution, Provider, and Store/Driver issues and inquiries
  • Handled constant flow of inbound and outbound calls and email inquiries with promptness, courtesy and professionalism
  • Delivered exceptional customer service by leveraging extensive knowledge within my previous employment experiences
  • Maintained customer satisfaction when handling calls with forward-thinking strategies focused on addressing needs and resolving concerns quickly, by actively listening
  • Participated in team and corporate meetings to stay informed about Business Partners, including not limited to Brands, Providers, Distribution Centers, Stores, Driver upcoming changes
  • Utilized Access database to manage interactions and track completion of issues
  • Top Customer Service Trainer for about 20 years
  • Developed customer service policies and procedures to meet and exceed expectations
  • Trained associates through Teams and Zoom meetings during times that Covid forced teams to work from home
  • Provided management feedback of rising issues, trends I discover in areas of opportunity
  • Met customer call guidelines for service levels, handling time and productivity maintaining elite customer service and positive reviews.

Cheer Director-Volunteer

Sunman Dearborn, SDYAA
04.2012 - 04.2015
  • Hired, mentored and supervised 20+ volunteer cheer coaches
  • Enhanced 5 elementary schools (K-6 grade) cheer program
  • Facilitated 3 years of successful cheer fundraisers of over 100+ cheerleaders each year
  • Prepared, coordinated and distributed information about yearly sign ups, uniform hand-outs, activities and games
  • Kept program children safe with collaborative instructions to meet and exceed expectations for parents, coaches and cheerleaders.

Sunman Dearborn Cheer Coach, SDYAA
04.2008 - 04.2015

Distribution Operations Assistant Supervisor, shipping

Gap, Inc, Distribution Center
05.1994 - 05.2003
  • Lead, shipping clerical and picking merchandiser)
  • Excellent time management and follow-up skills for critical issues to maintain high standards of service
  • Promoted superior experience when addressing human resource concerns, demonstrating empathy, and resolving problems quickly
  • Interview and hired merchandise handlers
  • Overseeing training of new personnel regarding company operations, policies and services
  • Increased efficiency and shipping teams’ productivity by promoting and awarded operational best practices
  • Reduced process inconsistencies to ensure best practices and protocols were effectively implemented

Certified Nurse Aide

Christ Hospital
04.1991 - 04.1994
  • One year on Orthopedics floor, two years Floater
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to supporting nurses
  • Actively taking part in employee training and classes for improving skills
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as bathing, dressing, setting up food trays, walking, giving back rubs to relieve tension to patients as needed
  • Monitored, tracked, and conveyed important patient vitals and changes to nurses to help optimize Doctors planned care giving treatments
  • Worked frequently with Cardiac - Cath and cancer patients
  • Offered immediate assistance in emergency situations
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Checked patient’s blood sugar levels, recording intake and output information
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
  • Cleaning and stocked patients' rooms, group areas, and nurse’s stations during each shift
  • Evaluated patients while repositioning them to identify and assist with wound care dressing changes, behavioral concerns, and medically relevant symptoms
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering call lights
  • Transported patients between rooms and testing locations
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals
  • Excellent communication skills, both verbal and written
  • Respect, friendliness and willingness to help wherever needed
  • Passionate about learning and committed to continual improvement.

Certified Nursing Assistant

Shady Nook Nursing Home
05.1989 - 04.1991
  • Answered call lights and supported resident comfort and safety
  • Assisted with feeding, monitoring and charting intake and output to help patients achieve nutritional objectives
  • Administered excellent care giving skills when helping residents with oral and personal hygiene with daily routines of shaving, bathing, and teeth brushing, etc
  • Assisted nurses with care giving and checking vitals.

Head Vault Teller

American State Bank
07.1988 - 04.1991
  • Assigned and distributed workflow to support efficient and effective front-line teller operations
  • Counted, verified and handled bank vault money exchange for BRINKS transactions
  • Performed vault balance checks daily, alarm and door duties to facilitate opening and closing of operations
  • Trained new tellers in processes and procedures
  • Professionally and courteously greeted and assisted customers, answered questions and explained policies and procedures to assist and drive prompt, accurate and efficient transactions
  • Including banking needs and inquiries, deposits, withdrawals and payments
  • Maintained up-to-date and comprehensive knowledge on robbery procedures
  • Maintained, organized and stocked teller window areas.

Education

Some College (No Degree) -

Northern Kentucky University
Newport, KY

Cincinnati State Technical And Community College
Cincinnati, OH

Some College (No Degree) -

Ivy Tech Community College of Indiana
Lawrenceburg, IN

East Central High School, St. Leon, Indiana
05.1988

Skills

  • Proficient in Microsoft Access, Excel, Word, Power Point, Internet Explorer, Outlook, Teams and Zoom
  • Excellent with Organizational, Time Management, Critical Thinking-Complex Problem-Solver, Prioritization, Multitasker
  • Professional, courteous, empathic and excellent phone etiquette
  • Management skills, ordering supplies for large Distribution Center
  • Strong Attention to Detail, Active Listening
  • Logistics Networking, 3PL and LTL Knowledge, Securing Loads, Dispatching, Loading and Shipping Schedules, Reverse Logistics, DOT Regulations, shipping and receiving, Delivery Issue Resolution, Negotiating Rate skills
  • Work with multiple phone lines and laptop, with 2 computer screens, conveyor systems, handheld scanners, fax, copier machine, UPS and Fed Ex
  • Self-motivated, with strong sense of personal responsibility
  • Successful working within tight deadlines and fast-paced environment
  • Over Achiever - Goes above and beyond

Accomplishments

  • Top customer service representative trainer for about 20 years at Gap Transportation, INC
  • Training new associates through Teams and Zoom meetings when job was forced to work from home during Covid uptake
  • Developed customer service training process and procedures, maintained updates
  • Resolved thousands of Business Partner issues with my quick problem solving and ever-changing knowledge I gained through years of working with Brands, Providers, Distribution Centers, stores, drivers, etc
  • Achieved hundreds of UAD (Un-Assisted Delivery) Stores; through effectively communicating process and procedures for upcoming unassisted delivery stores to ensure set up and completion was done
  • Assistant Supervised 150 merchandise handlers within multi-function and receiving for over a year
  • Volunteered as SDYAA Trojans Cheer Director for 3 years
  • Successfully ran and improved this Kindergarten through a 6th grade cheer program that involved 120+ cheerleaders and 20+ coaches.

Timeline

Cheer Director-Volunteer

Sunman Dearborn, SDYAA
04.2012 - 04.2015

Sunman Dearborn Cheer Coach, SDYAA
04.2008 - 04.2015

Senior Transportation Specialist

Gap, Inc
05.1994 - 05.2023

Distribution Operations Assistant Supervisor, shipping

Gap, Inc, Distribution Center
05.1994 - 05.2003

Certified Nurse Aide

Christ Hospital
04.1991 - 04.1994

Certified Nursing Assistant

Shady Nook Nursing Home
05.1989 - 04.1991

Head Vault Teller

American State Bank
07.1988 - 04.1991

Some College (No Degree) -

Northern Kentucky University

Cincinnati State Technical And Community College

Some College (No Degree) -

Ivy Tech Community College of Indiana

East Central High School, St. Leon, Indiana

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MARIA SEDGEBEER