Summary
Skills
Work History
Education
Certification
System Experience
References
Overview
Generic
Maria Sena

Maria Sena

Highlands Ranch,CO

Summary

Dynamic mortgage operations leader with over a decade of experience driving strategic initiatives, optimizing mortgage processes, and ensuring regulatory compliance. Proven ability to build and lead high-performing teams, streamline workflows, and implement innovative lending solutions that enhance efficiency and customer satisfaction. Adept at leveraging automation and data-driven insights to improve operational performance.

Skills

  • Mortgage Operations Management
  • Loan Servicing Oversight
  • Compliance & Regulatory Adherence
  • Workflow Optimization
  • Credit Risk Assessment
  • Process Improvement
  • Business Forecasting
  • Cost Reduction Strategies
  • Relationship Management
  • Leadership & Team Development

Work History

Mortgage Operations Specialist

MAGNIT-TOYOTA AND LEXUS FINANCIAL SAVINGS BANK
Denver, CO
11.2022 - Current
  • Spearheaded the integration of vendors and a LOS system, ensuring seamless adoption through rigorous testing, validation, and training initiatives. Conducted testing, validation, and training for new processes.
  • Oversee activities of outsourced mortgage fulfillment services to maintain accurate management of loan portfolios.
  • Assessed loan file accuracy through detailed audits, maintaining adherence to organizational and legal standards.
  • Designed and implemented key performance indicators (KPIs) to enhance data-driven decision-making and improve departmental performance. Streamlined workflows to enhance efficiency across the end-to-end mortgage lifecycle.
  • Optimized loan servicing workflows, reducing manual processes, and increasing operational efficiency across the mortgage lifecycle.
  • Played a pivotal role in strategic projects aimed at enhancing operational effectiveness, collaborating closely with senior executives. Authorize approval decisions for underwriters without delegation.
  • Develops support documentation for external audits.
  • Oversees daily production data while offering insight on key performance indicators.

Director of Mortgage Operations

COMPUTERSHARE LOAN SERVICES
Denver, CO
02.2015 - 10.2022
  • Led a high-performing team of over 100 employees, driving mortgage process improvements that resulted in increased efficiency and service quality.
  • Managed loan operations for a diverse portfolio, optimizing performance for medium-to-large financial institutions.
  • Developed and enforced service-level agreements (SLAs) to enhance accountability and operational consistency.
  • Supervised departmental budgets and productivity, optimizing process efficiency.
  • Identified and implemented process enhancements that streamlined departmental workflows and improved the customer experience.
  • Created leadership development programs that significantly increased team engagement and productivity.

Mortgage Loan Processing Manager

THE MORTGAGE COMPANY
Denver, CO
04.2013 - 01.2015
  • Transformed loan processing operations by implementing workflow enhancements, reducing turnaround time, and increasing accuracy.
  • Strengthened compliance measures by ensuring adherence to federal and state lending regulations.
  • Partnered with external stakeholders to improve processing efficiencies and optimize borrower experience.
  • Developed insightful monthly reports to track loan processing volumes and team performance.

Mortgage Servicing Recovery and Loss Mitigation Manager

SPECIALIZED LOAN SERVICING
Denver, CO
08.2012 - 04.2013
  • Led a high-impact contact center team specializing in mortgage recovery and loss mitigation negotiations.
  • Implemented strategies that improved delinquency management and enhanced borrower retention.
  • Maintained compliance with FNMA, FHLMC, FHA, USDA, and VA guidelines to ensure effective portfolio oversight.
  • Conducted in-depth financial risk analyses, identifying viable solutions for customers facing credit challenges.

Education

Some College (No Degree) - Business Management

Arizona State University
Tempe, AZ

Certification

  • NMLS License #1376062 (inactive)

System Experience

  • Loan Origination & Servicing Systems: Calyx Path and Point, Mortgage Cadence, Encompass, OpenClose, MSP, Global Teller, BeSmartee
  • Compliance and Risk Management: Compliance Eagle, Mavent, and FraudGuard
  • Data and Process Optimization: JIRA

References

References available upon request.

Overview

13
13
years of professional experience
1
1
Certificate

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Maria Sena