Maria Serna
Van Nuys,CA
Summary
Experienced customer service representative with a sociology degree looking to expand Poised Member Service Officer with over 7 years of experience. Adept at answering numerous calls daily in high-volume call center environment. Skilled at resolving customer complaints and handling calls promptly.
Overview
6
6
years of professional experience
Work History
Member Service Officer ll
LOGIX FEDERAL CREDIT UNION
03.2022 - Current
- Demonstrated expertise in prioritizing tasks to achieve desired goals within established timeframes, optimizing efficiency
- Independently followed through on assignments with minimal direction, ensuring accuracy in conveying information
- Utilized excellent written communication skills to edit correspondence and ensure correct grammar, spelling, punctuation
- Handled confidential matters appropriately while maintaining cooperative working relationships with colleagues and members.
Branch Teller I
LOGIX FEDERAL CREDIT UNION
12.2020 - 03.2022
- Efficiently managed branch transactions and demonstrated strong organizational skills and attention to detail
- Utilized common computer programs such as Microsoft Word, Excel, and PowerPoint on both PC and Macintosh platforms to support branch operations.
Senior Bank Teller
WELLS FARGO
12.2017 - 12.2020
- Managed financial transactions with accuracy and attention to detail, ensuring compliance with administrative procedures
- Quickly learned specialized banking software such as SVT and SVP
- Assisted in maintaining ATMs, including ordering cash, loading and unloading ATMs, and clearing jams to minimize service disruptions.
Education
Bachelor of Arts - Sociology
California State University Northridge
Northridge, CA05.2020
Skills
- Prioritization, management, and organization
- Independent work and follow-through
- Interpersonal and communication skills
- Written communication and editing
- General office management
- Computer hardware and software proficiency
- Experienced In Microsoft Word, Excel and Outlook
- ATM maintenance and troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
Member Service Officer ll
LOGIX FEDERAL CREDIT UNION
03.2022 - Current
Branch Teller I
LOGIX FEDERAL CREDIT UNION
12.2020 - 03.2022
Senior Bank Teller
WELLS FARGO
12.2017 - 12.2020
Bachelor of Arts - Sociology
California State University Northridge