Maria Serpa
HOMESTEAD,Florida
Summary
With a proven track record at Miami Southridge SHS, I excel in staff leadership and critical thinking, enhancing operational efficiency and team cohesion. My expertise spans customer service to inventory management, achieving significant reductions in food waste. I thrive in high-pressure environments, consistently delivering quality and precision.
Experienced with overseeing food service operations to maintain quality and efficiency. Utilizes team leadership and problem-solving skills to ensure smooth service. Track record of enhancing customer satisfaction through consistent service improvements.
Professional with strong background in food service management. Skilled in optimizing operations, enhancing customer satisfaction, and maintaining high standards of quality and safety. Strong focus on team collaboration and adaptability to changing needs. Proven ability to lead teams, manage inventory, and ensure efficient service delivery. Reliable and results-driven with passion for achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Food Service Manager 3
Miami Southridge SHS
11.2015 - 11.2016
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Restocked condiments, beverages, and utensils per expected use levels.
- Tracked meal purchases and accepted payments at the cash register.
- Prepared ingredients and recipe components ahead of time.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Food Service Manager 3
Department of Food and Nutrition MDCPS
08.2017 - Current
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Improved operational efficiency, introducing standardized procedures for order preparation and delivery.
General Worker Food Service
Ada Merritt K-8
08.2016 - Current
- Maintained a clean, safe and well-organized patient environment.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Developed rapport with patients to create a safe and trusting environment for care.
- Supervised daily activities and provided assistance when needed.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Learned all required tasks quickly to maximize performance.
- Assisted with inventory counts and stocking of merchandise.
- Worked fast to complete tasks and meet daily deadlines.
- Cleaned and straightened work areas to maximize productivity and safety.
General Worker Food Service
Pinecrest Elementary School
08.2004 - 12.2006
- Trained new cashiers on procedures, customer service and sales techniques.
- Notified management of security, vandalism and theft concerns.
- Kept work areas clean, neat and organized for maximum productivity.
- Responded to customer requests and directed to merchandise.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
International and 411 Operator
At &T / Bell South
09.2005 - 11.2012
- Proactively identified opportunities for process improvements within the 411 operation center, contributing ideas that led to increased efficiency.
- Enhanced caller experience by providing accurate and timely information in response to inquiries.
- Handled high-stress situations calmly and effectively, ensuring that each caller received prompt attention and support.
- Assisted callers with special needs by utilizing TTY equipment and other specialized resources.
- Navigated multiple databases simultaneously with ease while speaking with callers on the phone, enabling quick retrieval of requested information without delay.
- Completed ongoing training programs to stay current on industry best practices and advancements in telecommunications technology.
- Contributed to team success by consistently meeting or exceeding performance targets for call handling time and quality scores.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Connected local and long distance calls.
- Accessed number directories to provide relevant information to callers.
Food Service Manager
MDCPS Isaac Withers Headstart
08.2023 - Current
- Reviewed and approved employee schedules and timesheets.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Ensure food is maintained at its correct temperature when transported.
- Coordinate transport and Food quality .
Education
Associate of Arts - Nursing
Miami Dade College
Miami, FL03-2005
Skills
- Money handling
- Cleaning procedures
- Security monitoring
- Inventory stocking
- Accurate money handling
- Merchandising familiarity
- Time management skills
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Food storage
- Staff supervision
- Staff leadership
- Customer service
- Portion control
- Food presentation
- Hiring procedures
- Quality control
- Staff motivation
- Performance evaluations
Accomplishments
- Supervised team of 17 staff members.
- Supervise 2 additional Schools
- Miami Dade County Public Schools Department of Food and Nutrition Food Service Manager Certificate.
- Food and Nutrition hero Certificate for School Shelter
- Dealing with Difficult people and Situations.
- National School lunch Week 2018 Outstanding Participation.
- National School Breakfast week 2023 Outstanding Participation.
- Food Safety in Schools.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Food Service Manager
MDCPS Isaac Withers Headstart
08.2023 - Current
Food Service Manager 3
Miami Southridge SHS
11.2015 - 11.2016
Food Service Manager 3
Department of Food and Nutrition MDCPS
08.2017 - Current
General Worker Food Service
Ada Merritt K-8
08.2016 - Current
International and 411 Operator
At &T / Bell South
09.2005 - 11.2012
General Worker Food Service
Pinecrest Elementary School
08.2004 - 12.2006
Associate of Arts - Nursing
Miami Dade College
Similar Profiles
Sylvia AntonidesSylvia Antonides
Case Management Supervisor at Southridge ShelterCase Management Supervisor at Southridge Shelter
Jessica TorresJessica Torres
Customer Service Representative at Southridge Dental Call CenterCustomer Service Representative at Southridge Dental Call Center
Ashlyn WaldronAshlyn Waldron
Lead Medical Assistant at Southridge Pediatrics, Intermountain HealthcareLead Medical Assistant at Southridge Pediatrics, Intermountain Healthcare