Maria Serra-Apuy

• Provided direct patient care and assistance to healthcare team members.
• Responded quickly in emergency situations by providing appropriate first aid measures.
• Assisted with patient transfers from bed to wheelchair or stretcher as needed.
• Conducted safety rounds regularly to ensure safe environment for patients.
• Participated in quality improvement activities within the department.
• Provided emotional support to patients and their families during difficult times.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Collected specimens such as urine samples for testing purposes according to established protocols.
• Ensured that all medical equipment was properly maintained and sterilized.
• Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
• Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
• Helped create a safe environment by following infection control policies.
• Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
• Reported any observed changes in behavior or physical condition to the nursing staff immediately.
• Provided emotional support for patients and families during difficult times.
• Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
• Assisted patients with activities of daily living, including bathing, dressing and grooming.
• Responded to bell or light signal calls to assist patients with needs.
• Notified senior staff of patient emergencies to optimize outcomes.
• Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
• Supported healthy patient skin with bedside baths, wound care and integrity checks.
• Kept instruments and equipment clean and sanitized.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Assisted with patient admissions, discharges and transfers.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Recorded patient conditions and vital signs before and after medical operations.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Performed minor housekeeping tasks to keep patient areas clean and sanitized.
• Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
• Turned and repositioned bedridden patients to prevent bedsores.
• Answered patient call signals and signal lights to determine patients' needs.
• Collected specimens from patients for laboratory testing purposes.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Supplied, collected and emptied patient bedpans on frequent basis.
• Planned and served meals and snacks to patients according to prescribed diets.
• Shaved and draped patients to prepare for surgery, treatment or examination.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

• Responded promptly to emergency situations according to established protocols.
• Gave hygiene practices like bathing, brushing teeth or combing hair.
• Performed light housekeeping duties such as changing bed linens. organized room
• Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
• Provided emotional support to patients and families during difficult times.
• Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
• Provided personal care assistance to elderly and disabled individuals , including bathing, dressing, grooming, transferring, toileting and feeding.
• Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Kept instruments and equipment clean and sanitized.
• Responded to bell or light signal calls to assist patients with needs.
• Assisted with patient admissions, discharges and transfers.
• Transported patients to other areas of hospital in wheelchairs and gurneys for tests.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Answered patient call signals and signal lights to determine patients' needs.
• Turned and repositioned bedridden patients to prevent bedsores.

• Provided timely transportation services for outpatients to various medical facilities.
• Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
• Assisted nurses with patient transfers, using proper body mechanics and safety measures.
• Educated patients on safe transfer techniques while preparing them for transport.
• Delivered specimens to laboratory departments according to established procedures.
• Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
• Followed all safety guidelines while transporting patients in a wheelchair or bed.
• Greeted and assisted patients in wheelchairs to their appointments.
• Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
• Collected patient information from nursing staff prior to transport.
• Operated lift devices such as stair chairs safely and efficiently.
• Recorded accurate times of departure and arrival on log sheets.
• Maintained cleanliness of transport vehicles and equipment.
• Performed regular maintenance checks on all transport vehicles before use.
• Checked all medical documents for accuracy prior to transporting patients.
• Responded promptly and appropriately to requests for assistance from hospital staff.
• Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
• Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
• Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
• Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
• Monitored patient condition during transport, promptly reporting any changes to nursing staff.
• Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
• Greeted patient and explained transport plan and destination.
• Provided emotional support and reassurance to patients and their families during transport.
• Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
• Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
• Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
• Sanitized and cleaned furniture, railings and floors.
• Moved patients in and out of vehicles and lifted on and off beds.
• Carried messages or documents between departments.



• Performed regular audits of store shelves to ensure all items were properly stocked according to planograms established by corporate headquarters.
• organized and maintain extensive sales and services documentation to comply with the store polices & procedure regulations.
• moving highly value merchandise to different places and shipping department as needed.
• customer services activities for internal and external customer.
• located merchandise in a timely manners to deliver to the customer on time.
• facilitate translation to co-workers as they need me to.
• Monitored customer feedback on merchandise quality and presented findings to management team.
• Established processes for tracking returns, exchanges, refunds, credits, warranties.
• Maintained accurate records of incoming and outgoing shipments.
• Monitored stock to maintain sufficient quantity of featured product.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Built effective partner store relationships to improve customer satisfaction.

• Provided administrative support to management team.
• Receiving all the incoming return and credited to customers accounts
• used of the POS to completed sales transaction.
• Training seasonal for holidays hiring.
• Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office.
• Greeted visitors in a courteous manner and provided assistance when necessary.
• Organized and maintained files, including electronic records.
• Performed data entry tasks accurately within specified timeframes.
• Updated contact lists regularly with current information.
• Ordered office supplies as needed to maintain adequate inventory levels.
• Assisted with special projects as requested by management team.
• Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
• Answered incoming calls in a professional manner.
• Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
• Processed incoming mail and packages and placed envelopes in bins for employees.
• Greeted visitors or callers to handle questions or direct to appropriate staff.

• Receiving POS receipts from sales profesionals
• Fulfill order by going to different sales floor and picking merchandise and sending to the proper floor to be alter or to be sent from the shipping department.
• Taking merchandise to be service i.e: alteration, repair, polish, steam.
• Entering data in the computer.