Maria Serrano
Katy,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Sanvimar Multiservices LLC
01.2022 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensure the smooth flow os administrative tasks, improving the efficiency of the office.
- Maintained accurate records and organize files.
Lawyer Assistant
Jorge Valls
03.2021 - 01.2024
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Assisted in managing case files and supporting clients with immigration procedures.
- Drafted legal documents, communicated with clients, and organize appointments.
- Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.
- Conducted research on immigration law and helped prepare necessary documents.
Cashier
Panera Bread
11.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Provide excellent customer service.
- Assisted with inventory management and ensured a clean, organized workspace.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled customer inquires ans provided information about menu items.
Delivery Driver
Amazon
07.2016 - 03.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with customers regarding delivery status and resolved any issues.
Education
Bachelor of Science - Accounting
Catolica Andres Bello University
Caracas, Venezuela07-2006
Skills
- Customer service
- Legal research
- Fast learner
- Customer assistance
- Accounting
- Microsoft Office(Excel, Word, PowerPoint)
- Time management
- Teamwork and collaboration
- Detail-Oriented and Highly Organized
- Positive attitude
- Verbal and written communication
- Punctual and reliable
Languages
English
Full Professional
Timeline
Administrative Assistant
Sanvimar Multiservices LLC
01.2022 - 01.2024
Lawyer Assistant
Jorge Valls
03.2021 - 01.2024
Cashier
Panera Bread
11.2019 - 03.2020
Delivery Driver
Amazon
07.2016 - 03.2020
Bachelor of Science - Accounting
Catolica Andres Bello University
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