Maria Serrano
San Antonio,Texas
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 25 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with patient care, medical procedures, and support. Utilizes effective communication to enhance patient interactions and improve care outcomes. Knowledge of healthcare protocols and patient management, consistently delivering compassionate and efficient service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
LVN/RN Floor Nurse
Gonzaba Urgent Care Center
04.2024 - Current
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
- Promoted patient safety through vigilant monitoring of vital signs and reporting any abnormalities to the appropriate healthcare provider promptly.
- Assisted with admissions, appointments, transfers, and discharges.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Strengthened infection control measures by strictly following hand hygiene protocols and utilizing personal protective equipment when necessary.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Fostered a positive work environment by collaborating with colleagues, sharing knowledge, and mentoring new nursing staff members.
- Streamlined patient flow in a busy clinic setting, ensuring timely access to care for all patients.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
- Educated family members on proper caregiving techniques, alleviating stressors associated with caring for loved ones at home.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Medical Assistant/ LVN
Conviva Care Center
09.2021 - 04.2024
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures and care plan instructions.
Medical Office Receptionist
Conviva Care Solutions
05.2017 - 09.2021
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Welcomed 40 patients and visitors per day via telephone and in person.
- Maintained records by recording, obtaining and updating personal and financial information.
- Enhanced office productivity by handling high volume of callers per day.
- Used e clinical works to schedule appointments for doctor visits and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Supported office staff and operational requirements with administrative tasks.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Lead Medical Receptionist
UT Health San Antonio
10.2010 - 05.2017
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
Education
Licensed Vocational Nurse - Nursing
Galen College of Nursing
San Antonio, TX10.2023
High School Diploma - undefined
Eagle Pass High School
Eagle Pass, TX05.2001
Associate of Science - Nursing
Galen College of Nursing
San Antonio, TX06-2025
Skills
- Proper Sterilization Techniques
- Vital Sign Monitoring
- Emptying Catheter Bags
- Stocking Supplies
- Electronic Medical Record
- Patient Assessments
- Patient Toileting
- Medical Records Management
- Electrocardiography
- Lab Equipment Operation
- Patient Management
- Communicating with Patient Families
- Equipment and Instrument Sterilization
- Specimen Collection
- Patient Skin and Nail Care
- Sterile Procedures and Techniques
- Lab Equipment Calibration
- Grooming and Bathing Assistance
- Ambulating and Repositioning Patients
- Phlebotomy
- Foley Catheter Insertion and Removal
- Customer Service
- First Aid
- Simple Dressings
- Completing Insurance Forms
- Medical Terminology
- Medication administration
- Catheter care
- Patient care
- Infection control
- Patient assessment
- Vital signs
- Caregiving skills
- Immunization administration
- Patient assessments
- Wound care
- EMR / EHR
- Clinical documentation
- Samples collection
- Counting narcotics
- Charting and recording
- Multi-tasking and prioritization
- HIPAA protocols
- Licensed practical nurse
- EKG administration
- Tuberculosis testing
Certification
CMA - Certified Medical Assistant
LANGUAGES
English - Full Professional
Spanish - Native or Bilingual
Timeline
LVN/RN Floor Nurse
Gonzaba Urgent Care Center
04.2024 - Current
Medical Assistant/ LVN
Conviva Care Center
09.2021 - 04.2024
Medical Office Receptionist
Conviva Care Solutions
05.2017 - 09.2021
Lead Medical Receptionist
UT Health San Antonio
10.2010 - 05.2017
High School Diploma - undefined
Eagle Pass High School
Licensed Vocational Nurse - Nursing
Galen College of Nursing
Associate of Science - Nursing
Galen College of Nursing
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