MARIA SERRANO
Miami Gardens
Summary
Talented tax preparation professional with expertise in completing returns accurately and efficiently.
Overview
28
28
years of professional experience
1996
1996
years of post-secondary education
Work History
Tax Preparer
Ease Taxes Nc
Hialeah
01.2011 - Current
- Prepared individual and business tax returns using tax software systems.
- Reviewed financial documents to ensure compliance with tax regulations.
- Assisted clients in gathering necessary documentation for tax filings.
- Organized and maintained client records for efficient retrieval and filing.
- Collaborated with team members to streamline tax preparation processes.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
Customer Service Manager
HLIZ Enter Inc
Hialeah
09.1997 - Current
- Assisted customers with inquiries and product information.
- Managed customer complaints and resolved issues promptly.
- Coordinated communication between departments to enhance service quality.
Education
American High School
MIAMI, FLSkills
- Tax preparation
- Compliance review
- Financial documentation
- Software proficiency
- Tax strategy advisory
- Customer relationship management
- Process optimization
- Record maintenance
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Client support
- Local, state, and federal tax returns
- Year-end tax provision proficiency
- Records management
- Income tax preparation
- Business taxation
- Individual taxation
- Data gathering
- IRS communication
- Staff development
- Individual returns preparation
- Payroll processing
- Tax consulting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Tax Preparer
Ease Taxes Nc
01.2011 - Current
Customer Service Manager
HLIZ Enter Inc
09.1997 - Current
American High School