Maria Serrano
Tesla Gigafactory
Sparks,NV
1
Language
10
years of professional experience
Reliable manufacturing professional with over four years of experience in production, warehouse, and customer support environments. Known for strong attention to detail, safety awareness, and consistent quality control. Trained new team members, resolved minor equipment issues, and helped keep operations running smoothly.
Work History
Production Associate
5 Years 4 Months- Inspected finished parts for defects, ensuring consistent quality and adherence to specifications.
- Operated production equipment and assembled components to support continuous manufacturing flow.
- Trained new associates on station procedures, quality checks, and safe material handling.
- Followed safety procedures and lockout requirements while maintaining clean, organized work areas.
- Troubleshot minor equipment issues and escalated recurring problems to maintenance teams.
- Coordinated material movement to prevent shortages and keep production lines supplied.
- Documented production output, defects, and downtime using plant reporting systems.
- Improved workflow efficiency by reinforcing 5S practices and reducing station bottlenecks.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Examined incoming materials and compared to documentation for accuracy and quality.
Warehouse Associate
1 Year 1 Month- Operated warehouse equipment to pick, pack, and stage customer orders accurately.
- Coordinated inbound and outbound workflows to maintain efficient dock and storage operations.
- Inspected inventory for quality, damage, and labeling compliance before shipment.
- Trained new associates on safety procedures, material handling, and fulfillment standards.
- Maintained organized stock locations using warehouse management system procedures.
- Loaded and unloaded trailers while following safety protocols and freight requirements.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Packer Associate
7 Months- Packed customer orders accurately for shipment, following distribution center quality and safety standards.
- Labeled packages and verified order details using RF scanner and warehouse systems.
- Inspected items for damage, ensuring only correct merchandise moved to outbound staging.
- Assembled cartons to streamline packing station workflow.
- Sorted merchandise by destination and shipment priority to maintain smooth fulfillment flow.
- Trained new packers on packing procedures, accuracy standards, and workplace safety practices.
- Reduced product damage rates by carefully handling items during the packing process.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
- Inspected products before packaging to prevent shipping defective or damaged goods to customers.
- Organized items on racks, shelves and bins to maintain established order.
Customer Representative
2 Years 6 Months- Resolved customer inquiries across voice, chat, and email channels with accurate, timely support.
- Guided customers through product, billing, and account concerns with clear, professional explanations.
- Deescalated sensitive complaints by applying active listening and solution-focused communication.
- Maintained service quality by following call handling standards and compliance procedures.
- Documented case details in CRM systems to maintain clear records and follow-up continuity.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
Education
High School Diploma
- [3.7] GPA
Cosmetology
Skills
Packaging and labeling
Product inspection
Visual inspection
Dimensional inspection
Defect identification
Visual assessment
Equipment troubleshooting
Mathematical accuracy
Efficient multitasking
Computer skills
Excellent mathematical skills
Keen eye for detail
Accomplishments
- Achieved being a team player through effectively helping with keeping the production lines moving with a positive attitude.
Languages
Spanish
Native or Bilingual
Timeline
Production Associate
Tesla Gigafactory
06.2021 - CurrentRead More
Warehouse Associate
Jet
04.2020 - 05.2021Read More
Packer Associate
JCPenney Distribution Center
09.2019 - 04.2020Read More
Customer Representative
Teleperformance
03.2017 - 09.2019Read More
Damonte Ranch High School
High School Diploma
Read More
Paul Mitchell The School
Cosmetology
Read More