Open To Work
Maria S. Fumich
Jacksonville,FL
Summary
Dedicated and compassionate customer service professional with over ten years of experience. Committed and motivated individual with good active listening skills, customer service and attention to detail.
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Associate
First Coast Energy / Shell
Jacksonville, Fl
01.2023 - Current
- Assisted 200 to 300 customers per day in locating and purchasing products.
- Provided exceptional customer service, ensuring positive shopping experiences and customer satisfaction.
- Trained new staff on operational procedures and customer engagement techniques, enhancing team performance.
- Built relationships with customers to encourage repeat business.
Parking Lot Attendant
Manpower
Jacksonville, Florida
03.2018 - 10.2018
- Supervised team members, fostering a collaborative environment to enhance productivity and morale.
- Monitored lot safety, identifying hazards and implementing corrective measures to ensure compliance.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
Customer Service Representative
Skye’s
Jacksonville, Florida
01.2014 - 01.2016
- Provided technical support for Ancestry.com and Family Tree Maker
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Managed account updates and maintained accurate records in CRM systems.
- Trained new team members on call handling protocols and best practices.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
Diploma -
N.B. Forrest High School
Jacksonville, FloridaSkills
- Active Listening
- Customer service
- Relationship building
- Team training
- Performance goals
- Problem resolution
- Product knowledge
- Customer engagement
- Account management
- Communication skills
- Conflict resolution
- Sales assistance
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$18/hr - $1000/hrTimeline
Associate
First Coast Energy / Shell
01.2023 - Current
Parking Lot Attendant
Manpower
03.2018 - 10.2018
Customer Service Representative
Skye’s
01.2014 - 01.2016
Diploma -
N.B. Forrest High School
Qualifications
- 10 Plus years of customer service experience
- Competent in Microsoft Word
- Able to give accurate and detailed information
- Knowledge of completing tasks