Summary
Overview
Work History
Education
Skills
Interests
Timeline
Volunteer

MARIA SHARP

Harvey,IL

Summary

Dedicated and results-oriented servant leader with over a decade of experience in higher education and administrative assistance. Demonstrated track record of excellence in customer service, sales, and office management roles. Known for insightful leadership and delivering exceptional performance results. Equipped with a diverse skill set and a commitment to driving success in any professional environment.

Overview

13
13
years of professional experience

Work History

Personal Assistant to Client

IDES Rehabilitation
05.2024 - 08.2024


  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to client by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Administrative Assistant/Receptionist (Contract)

Lasalle Network- Stewart Title Guaranty Company
08.2023 - 04.2024
  • Managed Front desk from greeting clients and visitors to organizing and coordinating daily tasks
  • Spearheaded incoming and outgoing mail correspondence using Fed ex, UPS , and utilizing other delivery services
  • Managed relationship with third party vendors to ensure on-time shipping and deliveries
  • Executed and coordinated administrative duties included but not limited to: waivers, liens, escrow disbursements

Administrative Assistant/Receptionist (Contract)

Lasalle Network- James Hardie
03.2023 - 07.2023
  • Managed front desk to ensure that vendors, leadership and clients receive excellent service
  • Managed approval to building management security to allow clients, visitors, new hires into the building
  • Managed onboarding new hires to obtain items needed for a successful start
  • Managed and negotiated communication with caters, vendors, meetings and events
  • Coordinated and organized employee engagement events to drive employee morale

Assistant Trainer (Contract)

LaSalle Network- Chicago Board of Elections
01.2023 - 03.2023
  • Trained incoming judges and coordinators for the Chicago mayoral race
  • Organized and maintained training materials and setting up ballot equipment
  • Provided guidance and customer service to enhance experience and drive results

Sr. National Admissions Advisor

Perdoceo Education Corporation (formerly AIU)
06.2018 - 03.2022
  • Managed and Evaluated monthly activity against standards and personal inquiry goals to guide students to successful programs
  • Managed prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements
  • Conducted telephone interviews and e-mail correspondence to identify student prospects to determine their educational needs, concerns, and interests
  • Guided and directed students in the enrollment, academic advising and financial aid process
  • Succeeded daily and monthly goal-based student enrollments, active starts, orientation, financial aid applications, which included show rates over 42%, retention rates increased by 20%, and professionalism and call evaluations met consistently at 100% on a monthly basis
  • Ran and distributed reports to the team to increase morale and productivity
  • Assisted supervisor in the interviewing process of prospective new hires
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Quality Assurance Evaluator

Career Education Corporation
01.2017 - 06.2018
  • Monitored and evaluated recorded and live calls from inquiry response contact (IRC) systems coordinators daily
  • Collaborated with training and development department to improve training and processes as well as time management
  • Calibrated with managers and supervisors to provide feedback on processes and strategies
  • Organized and managed new hire reporting, QA evaluations, and attrition to provide insight on retention
  • Created and developed projects such as Inquiry Response Coordinators e-mail system and working with Technical Support to enhance quality and increase productivity

Inquiry Response Contact Systems Senior Coordinator

Career Education Corporation
01.2012 - 01.2017
  • Handled outbound/inbound calls with the use of an automatic dialing system to make outreach to prospective students that requested collegiate information
  • Screened prospective students using interactive scripting tool to prequalify the prospective students
  • Assisted IRC Management with new hire training

Education

Master of Business Administration MBA - Management

CTU
09.2021

Bachelor of Administration B.A. - Management

AIU
08.2015

Skills

  • Time Management
  • Multitasking and Organization
  • Customer Service
  • Strong Work Ethic
  • Strong Communication Skills
  • Creative Thinking Capacity
  • Strong Problem Solver
  • Attention to Detail
  • Time management expertise
  • Detail-oriented mindset
  • Dedicated Team Player
  • Appointment Scheduling
  • Valid Driver's License
  • Commitment to quality and service
  • Errands
  • Administrative Support
  • Schedule Management
  • Discretion and Confidentiality
  • File and database management
  • Filing and data archiving
  • Microsoft Office proficiency
  • Flexible Schedule
  • Client satisfaction
  • Office Supply Management
  • Meeting planning
  • Spreadsheet Management
  • Housekeeping
  • Team collaboration abilities
  • Business Writing
  • Shipping and Receiving Packages
  • Mail Sorting
  • Staff Collaboration
  • Time Management
  • Call Screening
  • Cash Management
  • Employee Retention
  • Meeting Planning
  • Client Satisfaction
  • Screening Incoming Calls
  • Staff Training
  • Self Starter
  • Travel Booking Management
  • Event Planning
  • Strong Interpersonal Skills
  • Operations Support
  • Guest Relations
  • Organizing and Preparing Meetings
  • Customer Needs Assessment
  • Shopping Services
  • Food Service Background
  • Coordination Skills
  • Answer Multi-Line Phone Systems
  • Social Perception
  • Maintain Filing Systems

Interests

Creating positive energy jewelry

Reading, writing enjoy gaining knowledge

Timeline

Personal Assistant to Client

IDES Rehabilitation
05.2024 - 08.2024

Administrative Assistant/Receptionist (Contract)

Lasalle Network- Stewart Title Guaranty Company
08.2023 - 04.2024

Administrative Assistant/Receptionist (Contract)

Lasalle Network- James Hardie
03.2023 - 07.2023

Assistant Trainer (Contract)

LaSalle Network- Chicago Board of Elections
01.2023 - 03.2023

Sr. National Admissions Advisor

Perdoceo Education Corporation (formerly AIU)
06.2018 - 03.2022

Quality Assurance Evaluator

Career Education Corporation
01.2017 - 06.2018

Inquiry Response Contact Systems Senior Coordinator

Career Education Corporation
01.2012 - 01.2017

Master of Business Administration MBA - Management

CTU

Bachelor of Administration B.A. - Management

AIU

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MARIA SHARP