Maria Silva
San Jose,CA
Summary
Proven Housekeeper at WM Services, excelling in teamwork and customer service to enhance guest satisfaction and maintain high ratings. Skilled in cleaning, organizing, and managing all aspects of the hosting experience. Demonstrated ability to train staff and optimize operations, significantly improving efficiency and guest experience.
Overview
6
6
years of professional experience
Work History
Housekeeper
WM Services
01.2018 - Current
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Trained new hires to perform cross-training exercises with experienced workers.
- Used excellent communication skills to delegate tasks and achieve successful event outcomes.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Housekeeper
WM Services
01.2018 - Current
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