Maria Silva
Bowie,MD
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
4
4
years of professional experience
Work History
Medical Assistant/certified Nursing Assistant
Patient First
Annapolis, MD
11.2023 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Patient Care Technician
Fresenius Medical Center
Odenton, MD
03.2022 - 08.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Receptionist
Genesis HealthCare
Bowie
08.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Certified Nursing Assistant
Genesis HealthCare
Bowie, MD
06.2020 - 02.2022
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Emergency Department Technician
Adventist HealthCare
Silver Spring, MD
04.2024 - Current
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Participated in ongoing training programs to stay current on best practices in emergency medicine.
Education
High School Diploma -
Bowie High School
Bowie, MD07.2020
Skills
ADL support
Infection prevention
Emergency response
Language translation
Problem-solving
Verbal communication
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Emergency Department Technician
Adventist HealthCare
04.2024 - Current
Medical Assistant/certified Nursing Assistant
Patient First
11.2023 - Current
Patient Care Technician
Fresenius Medical Center
03.2022 - 08.2023
Receptionist
Genesis HealthCare
08.2020 - 03.2022
Certified Nursing Assistant
Genesis HealthCare
06.2020 - 02.2022
High School Diploma -
Bowie High School