Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Maria Silva

Maria Silva

Port Saint Lucie,FL

Summary

Sales and management expert with over 15 years of experience in driving revenue growth and enhancing customer satisfaction. Holds a business administration degree with a focus on marketing. Demonstrated ability to lead teams and consistently exceed sales targets. Strong communication skills and a commitment to achieving organizational objectives.

Overview

14
14
years of professional experience

Work History

Payroll Specialist

Tee Off
Stuart, FL
01.2025 - 03.2025
  • Oversee all aspects of payroll process, ensuring accurate and timely payment of employee compensation.
  • Data verification.
  • Record keeping.
  • Oversaw the preparation and distribution of paychecks and direct deposits transactions, ensuring timely delivery.

Office Manager

G&G Auto Collision
Port Saint Lucie, FL
05.2024 - 01.2025
  • Recruited, trained, and evaluated employees to ensure adequate staffing levels.
  • Coordinated meetings that enhanced team collaboration.
  • Served as primary contact for customer inquiries and complaints, fostering strong relationships.
  • Recorded office expenditures and managed budget with precision.
  • Processed invoices, maintained databases, and accurately collected expense data.
  • Managed payroll processing while keeping records consistently updated.

Sales and Leasing Expert

Bev Smith Kia of Fort Pierce
Fort Pierce, FL
01.2023 - 05.2024
  • Responsible for the whole sales/leasing process.
  • Educate buyers and sellers about disclosure agreements.
  • Negotiate sales contracts.

Realtor

The Keyes Company
Port Saint Lucie, FL
09.2022 - 03.2024
  • Responsible for listing and selling residential and commercial real estate.
  • Helping clients determine the value of the property they want to sell.
  • Prepare Market Analysis and Statistics.
  • Educate buyers and sellers about disclosure agreements.
  • Negotiate contracts on behalf of the clients.

Branch Sales and Service Associate (Universal)

PNC Bank
Port Saint Lucie, FL
03.2018 - 08.2022
  • Acquired and deepened the branch customer base through a variety of proactive sales and service activities.
  • Managed the customer experience by identifying opportunities to improve the customer’s financial wellbeing.
  • Collaborated with ecosystem partners to grow customer’s share of wallet.
  • Positioned PNC solutions to drive new revenue and customer loyalty.
  • Delivered a full PNC conversation with every client interaction to identify appropriate PNC solutions.
  • Educated customers on options for managing financial transactions by leveraging technology, tools, and resources.
  • Applied product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
  • Coordinated relationship management activities with existing clients to ensure client retention, risk management and revenue growth.
  • Implemented the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.
  • Met and exceeded goals every quarter.
  • Assisted the branch in all the administrative and sales aspects.
  • Recognized for delivering an outstanding customer experience.

CAE – English Inbound Sales Supervisor

Comcast Cable
Miramar, FL
10.2016 - 02.2018
  • Evaluated and provided feedback, mentor, and motivated employees to provide excellent customer service, while improving call quality and performance metrics.
  • Trained and coached employees to ensure professional, performance and quality standards are met.
  • Conducted meetings to ensure accurate and timely communication of client and campaigns issues to and from the team.
  • Monitored call volumes.

CAE – Sales Representative for the Spanish Language Center of Excellence

Comcast Cable
Miramar, FL
10.2012 - 10.2016
  • Responsible for promoting and selling Comcast products and services both current and emerging.
  • Approaching sales as a way of helping our customers receive the best value for their money.
  • Customer service-oriented, communicating effectively and displaying a professional and positive demeanor.
  • Relating well to the customer, thinking and exercising sound judgment, and acting responsibly in the customer's and the company's interest.

CAE – Customer Service Representative/General Customer Support Representative (Bilingual)

Comcast Cable
Miramar, FL
02.2012 - 10.2012
  • Interacted with customers over the telephone to handle billing, service, and sales aspects of the business.
  • Demonstrated active listening skills to assure mutual understanding of customer’s comments/concerns and represent Comcast in a positive, professional, ethical manner working to exceed customer’s expectations while minimizing need for further escalation.
  • Provided support to assigned supervisor’s team when needed.

Retail Sales Supervisor – Telecommunications Department

BrandsMart U.S.A
Miami, FL
11.2010 - 02.2012
  • Trained and developed department team members.
  • Reviewed and audited sales contracts.
  • Pulled products from inventory.
  • Maintained knowledge of competitive offers and provided critical market feedback to the Department Manager regarding local competition and product/service needs.
  • Met and exceeded department’s sales objectives for wireless phones service and accessories.
  • Assisted the department manager in all the administrative and sales aspects.
  • Recognized for delivering an outstanding customer experience.

Education

BBA - Business Administration, Marketing, Minor in advertising

Inter American University, San Juan, PR
01.2004

Skills

  • Bilingual (English/Spanish)
  • Office organization and administration
  • Attention to detail
  • Records and database management
  • Bookkeeping and cash management
  • Customer relations and support
  • Exceptionally organized
  • Staff supervision and leadership
  • Time management and decision making
  • Sales and closing skills
  • Marketing program planning
  • Financial services expertise
  • Payroll processing
  • Microsoft Office suite proficiency
  • Motivation and teamwork
  • Effective communication
  • Data verification
  • I-9 documentation
  • Analytical skills
  • Tax compliance

Affiliations

  • American Marketing Association
  • Inter American University Alumni Association
  • Florida International University Alumni Association
  • Florida Real Estate License
  • Member of the National Association of REALTORS
  • Florida Notary – Member of the Florida Notary Association

Timeline

Payroll Specialist - Tee Off
01.2025 - 03.2025
Office Manager - G&G Auto Collision
05.2024 - 01.2025
Sales and Leasing Expert - Bev Smith Kia of Fort Pierce
01.2023 - 05.2024
Realtor - The Keyes Company
09.2022 - 03.2024
Branch Sales and Service Associate (Universal) - PNC Bank
03.2018 - 08.2022
CAE – English Inbound Sales Supervisor - Comcast Cable
10.2016 - 02.2018
CAE – Sales Representative for the Spanish Language Center of Excellence - Comcast Cable
10.2012 - 10.2016
CAE – Customer Service Representative/General Customer Support Representative (Bilingual) - Comcast Cable
02.2012 - 10.2012
Retail Sales Supervisor – Telecommunications Department - BrandsMart U.S.A
11.2010 - 02.2012
Inter American University - BBA, Business Administration, Marketing, Minor in advertising

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