Maria Silva
Austin,TX
Summary
Dynamic customer service professional with proven leadership skills, adept at building relationships and enhancing client satisfaction. I excel in multitasking and have successfully trained teams to improve operational efficiency. Committed to delivering exceptional service and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Pro Desk Associate
Home Depot
03.2024 - Current
- Customer Service: Provide specialized product knowledge and tailored services for professional clients.
- Order Processing: Handle large orders process special orders, and facilitate bulk pricing.
- Relationship Management: Build and maintain relationships with regular clients to become a trusted partner for their project needs.
Customer Service Representative
Mr. Green’s Produce
02.2023 - 04.2024
- Answering inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
- Handle and carefully respond to customers and sales inquiries via phone, email and chat
- Facilitate communication among customers, sales, transportation and warehouse.
Assistant Store Leader
7-eleven
05.2020 - 04.2023
- Oversee and provide customer service leadership, training, and coaching, alongside the Store Leader, for all store employees.
- Demonstrated strength maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
- Ability to assist in implementing all merchandising and marketing programs.
- Competency in cash handling, fuel transactions, and promoting our loyalty program.
- Proficient computer knowledge (Microsoft products preferred Word, Excel).
Event Staff Member
Austin Convention Center
01.2015 - 06.2017
- Coordinated logistics for events, ensuring timely setup and breakdown of equipment.
- Managed registration processes, providing exceptional customer service to attendees.
- Assisted in creating event layouts, optimizing space for guest flow and accessibility.
- Trained new staff on operational procedures and safety protocols for event execution.
Education
High School Diploma -
Johnston High School
Austin, TXSkills
- Bilingual
- Leadership
- Multitasking proficiency
- Document preparation
- Customer service
Languages
Spanish
Timeline
Pro Desk Associate
Home Depot
03.2024 - Current
Customer Service Representative
Mr. Green’s Produce
02.2023 - 04.2024
Assistant Store Leader
7-eleven
05.2020 - 04.2023
Event Staff Member
Austin Convention Center
01.2015 - 06.2017
High School Diploma -
Johnston High School