Maria Silvestri
Everett,MA
Summary
Motivated and hardworking high school student with a ability to excel under pressure. Skilled in collaborative environments, with a talent for adapting quickly to new tasks and challenges. Enthusiastic about exploring new opportunities and eager to contribute to team success
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ice Cream Scooper/Cashier
J.P. Licks
09.2022 - Current
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Suggested additional items or upgrades to customers' orders based on their preferences.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Memorized menu items, identifying allergens to streamline service to customers.
- Maintained a clean work area and complied with health codes.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Host
Oliveiras Everett
07.2023 - 12.2023
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Answered telephone to provide dining information and take reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Took reservations over phone and in person.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
High School Diploma -
Everett High School
Everett, MA06-2025
Trade School - Bartending
Drinkmaster
Boston, MA07.2024
Skills
- Food Service
- Cash Handling
- Barista Experience
- Host/Hostess
- Guest Service
- Menu Knowledge
- Customer Engagement
- Brand Promotion
- Sales Transactions
- Quick Learner
- Order Taking
Certification
Bartending certificate
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Host
Oliveiras Everett
07.2023 - 12.2023
Ice Cream Scooper/Cashier
J.P. Licks
09.2022 - Current
High School Diploma -
Everett High School
Trade School - Bartending
Drinkmaster
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