AS 400
Hi, I’m
MARIA SINGH
Customer Service/Technical Support Specialist
Newnan,GA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
15
years of professional experience
Work History
The Law Offices of Charlotte Christian and Associates
Client Advocate Specialist
2023.06 - 2024.05 (11 months)
Job overview
- Acted as the initial point of contact for potential clients, confidently presenting clear and comprehensive legal service information to guide their decision-making process, enhancing the firms lead to client conversion rate by 20%
- Conducted data entry tasks, ensuring seamless collection, storage, and retrieval of client information and case details, improving data accuracy by 15%
- Built client relationships through compassion, understanding, and patience, becoming a trusted advocate and information source, resulting in a 25% increase in client retention
- Managed a high-volume, time-sensitive workflow of 100 cases weekly, balancing personal initiative and teamwork to ensure timely processing and client satisfaction
- Educated clients on their legal options, ensuring clarity about their situation and the firms capabilities, resulting in a 20% increase in client satisfaction ratings
- Illustrated the value and benefits of services, providing relief for clients facing challenging personal situations, contributing to a 15% increase in client engagement
- Facilitated a seamless transition from client intake to the legal team, ensuring consistent service provision and improving client onboarding experience by 25%.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
RMS Mobile Consulting
Acquisition Specialist
2013.08 - 2023.05 (9 years & 9 months)
Job overview
- Spearheaded a dynamic sales team of 15 members, fostering a culture of innovation and success, resulting in a 25% increase in team productivity
- Developed and executed sales strategies that increased client acquisition by 30% and retention by 20%
- Generated 200 new leads monthly through research, networking, cold calling, and social media outreach, consistently surpassing sales targets by 15%
- Demonstrated expertise in understanding customer pain points and offering tailored solutions, building and maintaining positive relationships with 100 clients, ensuring 95% ongoing engagement and satisfaction
- Actively collaborated with management and other departments, sharing insights and data, driving a 20% improvement in sales processes and customer service
- Leveraged sales CRMS and analytics to monitor team performance and customer engagement, using insights to guide strategic decisions and optimize sales outcomes, resulting in a 25% increase in sales efficiency
- Enhanced company visibility and market presence by participating in 15 industry events, conferences, and trade shows annually, expanding the professional network by 200 contacts, and uncovering 50 new business opportunities.
Med Assets
Patient Account Representative
2010.01 - 2012.12 (2 years & 11 months)
Job overview
- Maintained patient records with 99% accuracy, detailing patient treatments and diagnoses, and updating payment and medical insurance information for 500 patients
- Processed 1000 patient payments and refunds monthly, ensuring timely and accurate transactions
- Identified and corrected 50 medical coding mistakes and typing errors monthly, ensuring accurate billing and coding
- Created 200 suitable payment plans for patients based on their monthly income and financial obligations, improving patient satisfaction by 20%
- Communicated with medical insurance providers to verify coverage for 500 patient treatments, ensuring accurate and timely insurance claims
- Answered patients questions regarding unsettled medical bills, reimbursements, and billing discrepancies, ensuring compliance with HIPAA laws and federal regulations, and resolving 95% of queries within 24 hours
- Acted as a liaison between patients, patients' relatives, and the healthcare organization, improving communication and reducing misunderstandings by 30%.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Red Bank Call Center
Service Operator
2009.01 - 2010.01 (1 year)
Job overview
- Efficiently operated a multi-line phone system for a busy medical office, managing 100 calls daily
- Answered 100 calls daily in a friendly, courteous manner, and routed calls to the appropriate physician or staff member, ensuring 95% call resolution
- Performed filing, data processing, and other office-related activities with 99% accuracy, ensuring efficient office operations
- Maintained accurate and detailed written or recorded phone messages, ensuring 99% accuracy and timely follow-up.
- Provided excellent customer care, consistently receiving positive feedback from clients and management alike.
Education
Willingboro High School , Willingboro, New Jersey
High School Diploma
Skills
- Leadership: Team management, mentoring, motivation
- Customer Success: Retention Strategies, engagement
- Technical Skills: MS Office (Word, Excel, PowerPoint)
- Innovative Strategies: Test and learn approach, A/B Testing
- Organizational Skills: Multitasking, process improvement, scalability
- Confidentiality: Handled sensitive information with discretion
- Social Media Marketing: Managed social media platforms
- Time Management: Efficiently managing time and tasks in a remote environment
- Client Relationship Building
- Skilled in fostering client relationships through compassion, understanding, and patience to enhance client retention
- Sales Strategy Development
- Problem Solving: Identifying and resolving issues efficiently
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Advocate Specialist
The Law Offices of Charlotte Christian and Associates
2023.06 - 2024.05 (11 months)
Acquisition Specialist
RMS Mobile Consulting
2013.08 - 2023.05 (9 years & 9 months)
Patient Account Representative
Med Assets
2010.01 - 2012.12 (2 years & 11 months)
Service Operator
Red Bank Call Center
2009.01 - 2010.01 (1 year)
Willingboro High School
High School Diploma
Strengths
- Strategic Sales Leadership
- Increased team productivity by 25% through innovative strategies
- High Data Accuracy
Volunteer
As a volunteer EMT, I:
- Responded to 911 calls, providing pre-hospital care.
- Assessed patients and administered treatment.
- Operated emergency vehicles for transport.
This role demonstrated my commitment to community service and enhanced my emergency care skills.
Software
EPIC
SALESFORCE
LAWMATICS
MYCASE
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