Summary
Overview
Work History
Education
Skills
Certification
I enjoy reading, walking my dogs, exercise
Timeline
Generic

Maria Sipe

Bedford,Texas

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Trustworthy and dedicated cashier with 15 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Vault Clerk

Costco
10.2009 - 05.2016
  • Utilized manual and mechanical means to count and verify monetary values.
  • Updated, corrected and filed documentation for bank records and compliance purposes.
  • Completed reports detailing daily actions, customer services issues and notable incidents.
  • Processed transactions for floor staff and documented actions according to bank procedures.
  • Received and counted incoming transfers from armored car services.
  • Gathered and counted amounts for shipment off of bank premises.
  • Kept accurate count of pending transfers and monetary values of various movements.
  • Maintained vault and bank security at all times.
  • Assigned and distributed workflow to support efficient and effective front line operations.
  • Properly processed deposits, withdrawals and payments for average of 1000's customers daily.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Wrote and distributed customer correspondence.

Manger at Woman's Gym

Lady Of America
05.2006 - 10.2009
  • Trained employees on general procedures, gym rules and duties.
  • Generated leads through sales promotions and word-of-mouth.
  • Interviewed and hired gym staff for various roles.
  • Set and managed employee work schedules for coverage in assigned areas.
  • Created and updated fitness programs focused on cardio, strength and conditioning.
  • Reviewed stock counts and ordered items to control inventory.
  • Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
  • Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Oversaw gym's childcare center by monitoring staff and operations.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Customer Service Representative

Dillards
03.2005 - 02.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Clerk Cashier

Costco
03.1992 - 04.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 50lbs pounds at once and used pallet jacks to move heavier loads.

Education

Some College (No Degree) - Medical Assisting

Colton Redlands Yucaipa Regional Occupational Prog
Redlands, CA

Skills

  • Database Entry
  • Cash Management
  • Correspondence Writing
  • Spreadsheet Development
  • Sales Strategy Development
  • Interviews and Hiring Procedures
  • Safety Management
  • Team Member Evaluation

Certification

Awarded Employee of the month.

I enjoy reading, walking my dogs, exercise

er is Larry I enjoy reading both fiction and non fiction, especial american literature. my favorite writer is  Larry McMurty. 

i just started ready a lot od theology, and just now reading the bible. my dogs are my four legged babies, I try to walk them as much as possible, the love the dog park, very social dogs. Im disabled so my exercise routine  has changed. i used to cycle and use weights. now im into yoga and pilates, almost similar but not. I try 3-4 times a week.

Timeline

Vault Clerk

Costco
10.2009 - 05.2016

Manger at Woman's Gym

Lady Of America
05.2006 - 10.2009

Customer Service Representative

Dillards
03.2005 - 02.2006

Clerk Cashier

Costco
03.1992 - 04.2000

Some College (No Degree) - Medical Assisting

Colton Redlands Yucaipa Regional Occupational Prog

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Maria Sipe