Maria Slezak
San Francisco,CA
Summary
Talented, motivated, and hardworking employee dedicated to maintaining strong customer loyalty with top-notch service. Energetic, personable, and communicative - anticipating customer needs to facilitate enjoyable experiences. Courteous and friendly when interacting with customers and helpful with answering questions and catering to individual specific needs. Constantly finding new ways to exceed customers' expectations with personalized service. Proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Motivated with engaging personality and flexible approach.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Maders Resturant
Milwaukee, United States
01.2022 - 04.2022
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
Childcare
Self Employed
San Anselmo, CA
01.2016 - 01.2021
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Encouraged children to be understanding and patient with others.
- Assisted with light housekeeping duties as well as running errands.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Taught children to organize toys, wash hands and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
Country Club Food Service
San Rafael Racquet Club
San Rafael, CA
08.2017 - 07.2019
- Cultivated warm relationships with regular customers.
- Created appealing food arrangements for party trays and specialized orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Increased sales significantly by upselling higher-end products to customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Marquette University
Milwaukee, WI05.2024
Skills
- Guest Greeting and Seating
- Warm and Welcoming
- Restaurant Operation
- Dining Crew Workflow Optimization
- Large Party Preparation
- Dining Customer Service
- Wait List Management
- Team Player
- High-Volume Dining
- Active Listening and Communication
- Table Setting Arrangements
- Reservation Management
- Cash Register Operations
Timeline
Restaurant Hostess
Maders Resturant
01.2022 - 04.2022
Country Club Food Service
San Rafael Racquet Club
08.2017 - 07.2019
Childcare
Self Employed
01.2016 - 01.2021
High School Diploma -
Marquette University
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