MARIA SLOTSVE

• Responsible for all collections of both Maintenance and Arbor Division accounts within 8 offices
• Tracking all cancelled accounts, daily deposits, ACH accounts
• Propose suspensions and write-offs to upper management
• Providing excellent and considerate customer service regarding collection issues, process refunds, account adjustments, and reconciling client discrepancies
• Coordinate client issues/resolutions with division presidents/regional/branch/account/office managers
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Developed comprehensive reports on account performance for 2 Divisions, presenting results to senior management during regular meetings.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Boosted client satisfaction by addressing concerns, providing solutions, and maintaining strong relationships.

Knowledge of insurance products like auto, home, life, and health insurance. Experience with underwriting, claims processing, and risk assessment.