Maria Smith
Summerfield,NC
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Office Manager/Producer
Leavitt Piedmont Insurance
01.2017 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
Bachelor of Science - Fine Arts/ Interior Design
Harding University
Searcy, AR12.1989
Skills
- Workforce Management
- Customer Service
- Team Supervision
- Staff Management
- Office Management
- Staff Hiring
- Clear Oral/Written Communication
- Staff Training
Certification
- Licensed Commercial Producer-CLCS - 2018
- Insurance License: P & C, Life, LTC and Medcare Sups- 2006, 2007, 2010
Timeline
Office Manager/Producer
Leavitt Piedmont Insurance
01.2017 - Current
Bachelor of Science - Fine Arts/ Interior Design
Harding University
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