Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Smith

Cameron mills

Summary

Organized and efficient customer service specialist with a proven track record of exceeding client expectations. Expertise in managing front desk operations, including customer inquiries and appointment scheduling. Strong verbal and written communication skills foster positive interactions and enhance business retention. Demonstrated ability to create a welcoming atmosphere while effectively multitasking in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Receptionist

ProAction/Steuben County Community Services
Corning
03.2024 - Current
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Processed payments according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.

Barista, Barista Trainer

Starbucks, Horseheads
Cameron Mills
10.2022 - 09.2023
  • Delivered exceptional customer service in high-pressure environments while managing multiple tasks.
  • Demonstrated calm professionalism in resolving difficult customer situations promptly.
  • Prepared food and beverages adhering to stringent quality and safety standards.
  • Earned Partner of the Quarter award, nominated by peers for outstanding contributions.
  • Trained new employees on proper usage of cafe equipment and drink preparation techniques.
  • Ensured timely resolution of customer issues through effective problem-solving strategies.
  • Skilled in handling cash transactions, making change, and balancing cash drawers with a high degree of accuracy.

Child Care Provider

Self Employed, Cameron Mills
Cameron Mills
01.2015 - 04.2021
  • Established a safe and nurturing learning environment for children during five years of childcare experience.
  • Encouraged development of interpersonal skills through modeling positive social interactions.
  • Promoted self-confidence and responsibility by assigning chores and recognizing achievements.
  • Excelled in conflict resolution and leadership under pressure.
  • Prioritized safety at all times, ensuring a secure atmosphere.
  • Handled cash responsibly for occasional small purchases related to childcare activities
  • Managed personal finances related to babysitting earnings, including tracking income and expenses.

Education

Some College (No Degree) - Environmental Science

Broome Community College
Binghamton

Skills

  • Interpersonal skills
  • Conflict resolution
  • Time management
  • Leadership
  • Complex problem solving
  • Training and mentoring
  • Clerical support
  • Cash handling

Timeline

Receptionist

ProAction/Steuben County Community Services
03.2024 - Current

Barista, Barista Trainer

Starbucks, Horseheads
10.2022 - 09.2023

Child Care Provider

Self Employed, Cameron Mills
01.2015 - 04.2021

Some College (No Degree) - Environmental Science

Broome Community College

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