Maria Snapp
Fremont,CA
Summary
Hardworking, organized, detail-oriented, and dependable team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Advanced Medical Support Assistant
VA Palo Alto Health Care System
08.2022 - Current
- Initial point of contact for incoming/outgoing communication for various clinics. Determines the nature of the requests and provides information desired using privacy rules and established clinic processes.
- Liaison for medical clinical providers ensuring effective timely communication with clinics, providers, and patients to ensure needs are being met.
- Manages the flow and scheduling of patients by working with uploaded data on the tracker orders with consideration of Clinically Indicated Date, Patient Indicated Date guidelines based on the status of the request. Communicates with leadership and medical providers when access is less than desirable or if an individual patient cannot be scheduled within the mandated time frame.
- Provided support for patients resolving minor application problems related to VA Video Connect (VVC).
- Performs reminder calls for scheduled appointments, review any cancellations, and review pending appointments for accuracy and disposition.
- Ensures the scheduling business process is in place to provide smooth clinical operation, by sending out daily appointment schedules to providers, virtually rooming the patients, assisting with any connection issues, obtaining emergency contact information, physical location of patient for E-911 purposes, and notifies provider of the arrival of patient before exiting the virtual medical room.
- Maintained a close working relationship with various clinical providers by participating in daily huddles and department meetings where patient care planning and management occur to improve operations.
- Tracks the status/progress of work independently, ensuring timely completion of the expected daily workload.
- Tracks and informs medical providers of orders in need of cancellation.
- Updates patient demographics as needed using Vista Blue.
- Provided on-the-job training for new AMSA’s on correct clinical operations and served as a preceptor to developmental level AMSA’s.
- Cross trained to cover various clinics within the Clinical Resource Hub; Orthopedics, Urology, ENT, Vascular, Neurosurgery, Pulmonary Rehab, Cardiology, Weight Management, Podiatry, Occupational Therapy, and Physical Therapy
Medical Support Assistant
VA Palo Alto Health Care System
- Management of incoming/outgoing communication for multiple medical specialties, ensure administrative support team correctly routes messages to appropriate staff, liaison for medical providers ensuring effective timely communication with patients.
- Initial point of contact for patients, welcome and direct walk-in patients, visitors, and staff members to correct departments or staff.
- Responsible for processing new admissions, inter-ward transfers, and discharges according to established standard operating procedures. Accurately records transfer and discharge times in VISTA Blue
- Works with Medical Providers and Nursing staff to ensure the timely movement of patients throughout the medical center.
- Proficient in the use of Bed Management System (BMS) and works closely with nursing staff to assure the BMS is always accurate, including the use of optional icons, such as for isolation, etc.
- Provides the upkeep of various filing binders and delivers documentation for scanning into electronic Patient Record System (CPRS) to the File Room
- Exceptional interpersonal skills, advanced knowledge of medical terminology allowing for effective support of clinical staff.
Medical Billing Specialist/Administrative Assistant
Spectra Laboratories
03.2011 - 07.2021
- Assisted with Refunds, STAT Lab Billing, and Client Billing Department
- Sent notices to various accounts regarding outstanding balances and credit holds
- Entered payments through TRAC and RLS database
- Post revenues by verifying and entering transactions
- Determine EOB’s (Eligibility of Benefits) as needed using Oracle database and multiple web portals
Administrative Assistant/Accounting Assistant
California Autism Foundation
02.2004 - 09.2008
- Prepared and distribute weekly work schedules
- Assisted the Facility Administrators and Supervisors in various projects and audits
- Prepared quarterly reports for clients and maintained client books to ensure they comply with Licensing
- Assisted Accounting with Payroll, Petty Cash, and maintaining vacation tables for employees
- Responsible for entering invoices into the system and provided a weekly aging report to the Accounting Manager & CFO
- Assisted and covered the Receptionist position as needed
- Responsible for Accounts Receivable and Accounts Payable for the San Francisco Chocolate Company (Subsidiary of California Autism Foundation)
Education
GED -
The Hayward Adult School
Hayward, CA12.2015
Skills
- Computer proficiency & Clinical applications (Microsoft Office, Microsoft Excel, Outlook, CPRS, Vista Scheduling)
- EMR Systems
- Organized and detail-oriented
- Works well independently or in a team with little to no supervision
Timeline
Advanced Medical Support Assistant
VA Palo Alto Health Care System
08.2022 - Current
Medical Billing Specialist/Administrative Assistant
Spectra Laboratories
03.2011 - 07.2021
Administrative Assistant/Accounting Assistant
California Autism Foundation
02.2004 - 09.2008
Medical Support Assistant
VA Palo Alto Health Care System
GED -
The Hayward Adult School