Maria Snyder
Spokane,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented Patient Care Coordinator with 6-year background performing multifacetted clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology, insurance, authorizations/referrals and patient needs. Collaborative team player dedicated to helping patients and staff. Thrives in busy settings with high patient volumes. Forward-thinking and friendly with commitment to optimizing patient experiences through individualized care.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Associates For Womens Health
Spokane, WA
03.2022 - Current
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Completed insurance verifications and claim forms for patient intake and processing.
- Demonstrated flexibility during changes to patient care practice.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Received and routed care team messages and documents to appropriate staff.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Maintained adherence to regulations and upheld professionalism while serving patients.
- Explained policies, procedures and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Collaborated with clinical and administrative staff to meet patient needs.
- Facilitated superior patient experiences resulting in improved satisfaction scores and quality of care.
Medical Receptionist
Gordon Physical Thera
Spokane, WA
07.2018 - 03.2022
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Greeted each patient pleasantly and followed all State Ordered Mandates regarding Covid-19.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports.
- Managed insurance Authorizations including third party and Labor and Industries.
Cook
Spokane Produce
Airway Heights, WA
06.2015 - 07.2018
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Operated ovens and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
Education
High School Diploma -
North Central High School
06.2003
Some College (No Degree) - Sociology
Spokane Falls Community College
Skills
- Front Desk Operations
- Referral Verification
- HIPAA Guidelines
- Organization and Time Management
- Problem-Solving
- Verbal and Written Communication
- Patient Callbacks
- Computer Proficiency
- Payment Scheduling and Collection
- Patient Referral
- Adaptable and Flexible
- Patient Interviews
- Payment Collection
- Appointment Scheduling
- Insurance Practices
- HIPAA Compliance
- Insurance Verification
- Filing and Recordkeeping
- Patient Relations
- Claims Processing
- Proficient in GreenWay and AMD
- Patient Registration
- Critical Thinking Skills
- Attention to Detail
- Cross-Functional Teamwork
- Patient Outreach and Follow-Up
- Patient Records Management
- Customer Service
- Relationship Building
- Knowledge and Experience in Billing and Coding
References
References available upon request.
Timeline
Patient Care Coordinator
Associates For Womens Health
03.2022 - Current
Medical Receptionist
Gordon Physical Thera
07.2018 - 03.2022
Cook
Spokane Produce
06.2015 - 07.2018
High School Diploma -
North Central High School
Some College (No Degree) - Sociology
Spokane Falls Community College
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