Maria Solis
Friendswood,TX
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
6
6
years of professional experience
Work History
Service Advisor
AutoNation
Houston, TX
01.2021 - 11.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Promptly responded to customer inquiries via phone, email or in person.
Department Supervisor
Brothers Produce
Houston, TX
08.2022 - 10.2023
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Maintained detailed records of employee attendance and leave requests.
- Facilitated communication between management, staff, and customers.
- Trained employees on new processes or procedures as needed.
Sales Executive
PIKI
Managua, Nicaragua
05.2019 - 05.2021
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Negotiated contracts with clients on behalf of the company.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Collaborated with internal teams such as marketing, engineering, finance, operations., to ensure successful execution of projects.
Education
BBA - Architecture
Universidad Centroamericana
Managua, Nicaragua05-2021
Skills
- Vehicle assessment
- Bill preparation
- Point of sale system
- Program follow-up and assessment
- Complaint resolution
- Customer consulting
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Department Supervisor
Brothers Produce
08.2022 - 10.2023
Service Advisor
AutoNation
01.2021 - 11.2024
Sales Executive
PIKI
05.2019 - 05.2021
BBA - Architecture
Universidad Centroamericana
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