Maria Somma
North Haven,CT
Summary
Seasoned Senior Administrative Assistant with a robust background at Yale University, showcasing expertise in EPIC and Microsoft Office Suite. Excelled in streamlining patient coordination and enhancing administrative efficiency across multiple cardiology departments.
Overview
35
35
years of professional experience
Work History
Senior Administrative Assistant
Yale University
New Haven, CT
08.2018 - Current
- Company Overview: Cardiology Department
- Answering/triage high call volume incoming/outgoing calls for General Cardiology, Cardiology Oncology, Cardiology Genetics, Interventional and Prevention/Fellows clinic departments
- Proficient in Epic in all aspects of scheduling, in-basket messages, routing messages to appropriate person/department
- Build/manage templates for provider
- Managing referral work queue, scheduling incoming referrals and outside referrals for general cardiology, genetics cardiology and cardiology oncology patients
- Scheduling and rescheduling appointments, coordinating multiple appointments with other departments
- Coordinating Living Donor Consultation appointments
- Managing outlook calendars with access to provider’s calendars for appointments and schedules
- Update Qgenda with provider’s schedule
- Assist with incoming faxes and direct to appropriate department
- Assist with 9 providers in various capacities
- Back up with other departments in cardiology
- Cardiology Department
Clinical Assistant
Yale University
New Haven, CT
08.2017 - 08.2018
- Company Overview: Cardiology Department
- Triage/answering incoming calls to all cardiology departments- General Cardiology, Cardiology Oncology, Cardiology Genetics, Congestive Heart Failure, Electrophysiology, Interventional, Valve clinic, Fellows clinic and Peripheral Vascular department
- Proficient in Epic in all aspects of scheduling, in-basket messages, routing messages and template management
- Scheduling incoming new patient referral through EPIC and outside referrals
- Gathering appropriate documentation/medical records prior to appointment
- Scheduling/rescheduling appointments, coordinating multiple appointments with other departments
- Incoming faxes through email and routing to appropriate departments
- Assist 9 providers in various capacities
- Managing Outlook calendars with access to provider calendars for appointments and schedules
- Managing Symposium phone system-assigning staff as needed to all areas of cardiology
- Managing referral queues for cardiology departments
- Provide back up to all Cardiology departments in Administrative Assistants absence
- Knowledge of Medical Terminology
- Cardiology Department
Clinical Receptionist 2/Intake Specialist
Yale University
New Haven, CT
08.2016 - 08.2017
- Company Overview: Smilow Endocrinology Department
- New referral for incoming new patients, scheduling/rescheduling appointments, coordinating multiple appointments, scheduling diagnostic & labs, authorization for diagnostic imaging outside facilities, Life image, gathering appropriate medical records and reports for new patient charts
- Triage/answer calls, directing calls to appropriate person/department, routing messages to providers/nursing department, contacting doctors/nurses for urgent calls, faxing, sorting incoming faxes and mail, sending to appropriate person/department, filing system
- Assisting patients with FMLA/disability/medical forms
- Verifies patients insurance
- Smilow Endocrinology Department
Clinical Receptionist 2/Intake Specialist
Yale University
New Haven, CT
03.2016 - 08.2016
- Company Overview: Smilow Head and Neck Department
- New referral for incoming new patients, scheduling/rescheduling appointments, scheduling diagnostic & labs, obtaining proper medical records and reports for charts before appointments
- Triage/answering calls, directing calls to appropriate person or department, contacting doctors/nurses for urgent calls, faxing, sorting incoming faxes to appropriate person/department, filing system
- Verifies patients insurance
- Smilow Head and Neck Department
Client Service Specialist/Receptionist
Norman Juniewic Wealth Management
North Haven, CT
04.2013 - 03.2016
- Greet clients, vendors & wholesalers
- Scheduling appointments for clients and advisors through Outlook calendar
- Answering calls, faxing, photocopying, filing and purging as needed
- Delivering packages FedEx
- Bank deposits
Child Care Provider
Healthtrax Fitness & Wellness Center
North Haven, CT
04.2009 - 03.2013
- Utilize proper check-in procedures to verify membership
- Informs members of new policies, reservation and cancellation systems
- Play games, read and build with the children while stimulating creative play
- Supervises suitable activities that are age appropriate
- Open and closes the Youth Activity Center
- Work with staff to achieve departmental goals through effective teamwork and co-worker relations
Benefits Research Medical Analyst
MD Health Plan
Shelton, CT
03.1993 - 12.1998
- Analyze clinical documentation for coding and billing
- Reprocess and reissue claim and checks with errors and inconsistencies
- Handle Third Party Administration Claims (TPA); Medicare/Medicaid, No-Fault, Workers Compensation
- Communicate with carriers to verify primary or secondary insurance
- Triage calls to appropriate departments
- Adjudicating claims
- Responsible for compiling and investigating all pertinent information regarding appeals and grievances for review
- Communicate directly with attorneys, hospitals, case workers, patients and adjusters
- Liaison with necessary departments for pertinent information
- Handle all written and verbal communication with all parties
- Knowledge of ICD9/CPT Coding
- Customer Service
Medical Records Technician
CPS/Advanced Infusion Systems
Mountain View, CA
01.1992 - 12.1992
- Managing medical and billing charts
- Assist in entering data entry statistics for State and Federal reports
- Track and log patient files
- Responsible for filing, photocopying, phones and mail
- Assisting patients with medical records
Benefits Specialist
Travelers Insurance Company
Hamden, CT
03.1990 - 09.1991
- Process and prepare medical claims
- Reimbursement claims for patients
- Handle No-Fault and Workers Compensation
- Review and analyze coordination of benefits with insurance company and patients
- Assisting patient with Customer Service/triage calls to appropriate department
Education
Executive Secretarial - Secretary
Stone Academy
Hamden, CT06.1991
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- EPIC
- Life Image
References
Available Upon Request
Languages
Bilingual – English and Spanish
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Senior Administrative Assistant
Yale University
08.2018 - Current
Clinical Assistant
Yale University
08.2017 - 08.2018
Clinical Receptionist 2/Intake Specialist
Yale University
08.2016 - 08.2017
Clinical Receptionist 2/Intake Specialist
Yale University
03.2016 - 08.2016
Client Service Specialist/Receptionist
Norman Juniewic Wealth Management
04.2013 - 03.2016
Child Care Provider
Healthtrax Fitness & Wellness Center
04.2009 - 03.2013
Benefits Research Medical Analyst
MD Health Plan
03.1993 - 12.1998
Medical Records Technician
CPS/Advanced Infusion Systems
01.1992 - 12.1992
Benefits Specialist
Travelers Insurance Company
03.1990 - 09.1991
Executive Secretarial - Secretary
Stone Academy
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