Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Soria

Miami

Summary

Dynamic retail professional with extensive experience at Sephora and a proven track record in sales growth and team leadership. Skilled in recruiting and training staff, enhancing customer satisfaction, and optimizing retail operations. Adept at problem-solving and fostering team collaboration to achieve business objectives and drive performance.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Sephora
10.2023 - Current
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Created and maintained safe and secure work environments for employees.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Trained and managed associates in customer service and sales techniques.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.

Store Manager

Pet Supermarket Inc.
01.2022 - 10.2023
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Store Manager

Bath & Body Works
10.2012 - 05.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Bachelor of Science - Business

Miami Dade College
Miami, FL
11-1995

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Sales growth
  • Multitasking and organization
  • Business development understanding
  • Employee supervision
  • Team motivation
  • Retail operations management
  • Team leadership
  • Problem-solving
  • Staff development
  • Budget assistance

Timeline

Assistant Manager

Sephora
10.2023 - Current

Store Manager

Pet Supermarket Inc.
01.2022 - 10.2023

Assistant Store Manager

Bath & Body Works
10.2012 - 05.2022

Bachelor of Science - Business

Miami Dade College

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