MARIA SORIANO
Hutto
Summary
Dynamic and results-driven professional with extensive experience at the U.S. Army, excelling in customer service and data analysis. Proven ability to enhance operational efficiency through advanced technical skills and effective communication. Recognized for fostering collaboration and achieving strategic goals while maintaining meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Brigade School NCO
U.S Army
Round Rock
09.2021 - 09.2025
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Property Book NCO
United States Army
Round Rock
09.2012 - 09.2019
- Gathered, logged, and monitored all shipping data.
- Monitored the workshop workflow for 1 Brigade, 4 Battalions, and 18 military companies.
- Reviewed and analyzed data from PBUSE and the Global Army.
- Supervised the work of 18 supply sergeants from each company.
- Prepared documents for shipment claims submissions through PBUSE and the Global Army database.
- Cultivated a positive rapport with fellow employees to boost company morale.
- Translated business needs and priorities into actionable logistics strategies.
- Took corrective action in the case of accidents and delays to minimize extra expenses.
- Managed shipment schedules to maximize productivity and cut costs.
- Coached various personnel within the Brigade and assisted with quarterly performance reviews, such as property quarterly inventories reporting.
- E-mailed suppliers, carriers, and customers with shipping updates.
- Received all imported goods, and checked product condition and count.
- Conducted research on logistics operations, including literature reviews, interviews, and site visits.
- Updated the database with changes in carrier status.
- Presented carrier performance metrics and monthly costs report to the executive team.
- Minimized damage and repair costs through careful management and preventative maintenance.
- Wrote reports and gave oral presentations to keep employees up to date on company goals and achievements.
- Oversaw return and exchange processes from the customer to the supplier.
- Prioritized order: security, accuracy, and on-time pickup and delivery.
- Communicated with dispatchers, warehouses, and customers regarding outgoing orders.
- Monitored the workshop workflow for Brigade property personnel.
Administrative Clerk
United States Army
Austin
09.2009 - 09.2011
- Opened and properly distributed incoming mail.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to the correct employee or office.
- Managed office supplies, vendors, organization, and upkeep.
Education
Associate of Applied Science - Nursing
Temple College
Temple, TX12.2025
High School Diploma -
John F. Kennedy High School
San Antonio, Texas01.2004
Skills
- Professional phone etiquette
- Effective communication
- Typing speed of 52 WPM
- Customer service orientation
- Adaptability
- Attention to detail
- Articulate speech
- Pressure management
- Social media proficiency
- Pleasant demeanor
- Advanced clerical skills
- Spreadsheet management
- Data filing and archiving
- Planning and coordination
- Appointment scheduling
- Team collaboration
- Invoice processing
- Administrative support expertise
- Critical thinking
References
- Michael Hopper, 512-786-1040, Mike.hopper63@yahoo.com, US Army CW4
- Rachelle Ann Padamada, 512-803-7797, rachelle.a.padamada.mil@mail.mil, US Army Staff Sergeant
- George Contreras, 512-810-3041, george.contreras.mil@mail.mil, US Army CW2
- Lisa Zacharias, 512-791-5067, lisa.s.zacharias@yahoo.com, US Army Sergeant First Class
Timeline
Brigade School NCO
U.S Army
09.2021 - 09.2025
Property Book NCO
United States Army
09.2012 - 09.2019
Administrative Clerk
United States Army
09.2009 - 09.2011
Associate of Applied Science - Nursing
Temple College
High School Diploma -
John F. Kennedy High School