Bilingual English/Spanish. Possessing a strong attention to detail, well-developed communication skills, and excellent time management abilities.
Hi, I’m
Maria Soto
Richmond,VA
Summary
Overview
7
years of professional experience
1
Language
Work History
Bilingual Confidential
Confidential/leasing consultant
Current
Job overview
- Showed and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas
- Prepared and coordinated model and target apartments
- Developed and maintained an ongoing resident retention program under the direction of the property manager
- Maintained and followed up with resident receivables and delinquencies.
Andrew's LivingRichmond
Bilingual Leasing Agent
01.2024 - Current
Job overview
- As a Leasing Specialist I support and participate in fulfilling the customer service and leasing responsibilities
- Uphold leasing and marketing standards including telephone marketing, greeting residents
- Schedule appointments, showing ready and model apartments, generating quotes, closing, and securing deposits, and assisting the prospective residents with rental application completion and credit verification
- Ensure all tax credit requirements are followed
- Assist in preparing all paperwork specific to new and renewal lease agreement
- Insert lease renewal rates as approved by Community Manager and assists in delivery of renewal letters to secure lease renewal
- Full knowledge of Fair Housing.
GSCRichmond
Leasing Consultant
07.2023 - Current
Job overview
- Present community information to prospective renters in a professional manner to appeal to their rental needs
- Provide accurate information on the selling features of the community and surrounding area
- Build positive rapport with potential residents by answering telephone and email communications in a timely manner
- Process applications for prospective residents and follow up to maintain consistent communication
- Prepare lease contracts and other required documents
- Follow procedures to coordinate residents moving in and out of the community, making sure to properly document events and communicate the status to the proper departments
- Listen to resident complaints and help develop solutions for them
- Additional duties as assigned by manager.
HealthBrigade Medical ClinicRichmond
Bilingual Medical Assistant/Medical Administrative
04.2022 - Current
Job overview
- Monitored and recorded an average of 40 patients per day (e.g
- Obtained patients' vital signs by visual and auditory measures, triaged and assessed their medical condition and prepared them for medical treatment by physicians and nurses)
- Electronically ordered lab, x-ray, and medical supplies as directed
- Assisted nurses and physicians with various forms of patient treatment and care
- Sterilized and set up instruments
- Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician
- Administer oral and injectable medication and immunizations by applying proper techniques, ensuring a comfortable patient environment
- Draw blood and collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results.
Capital Area Health NetworkRichmond
Bilingual Patient Experience Rep
11.2021 - Current
Job overview
- I serve as patients' first contact representative-providing friendly greetings and customer service
- Scheduling patients' healthcare appointments
- Patient check-in and check-out, insurance verification and copay collections
- Answering phone calls and triaging them appropriately
- Serving as a communication liaison between patients and healthcare professionals within the organization
- Ensuring the work space and waiting areas are clean and welcoming to patients and visitors
- Working effectively in a team environment.
Health System Care-A-Van Mobile Clinic
Bilingual Medical Assistant
03.2018 - Current
Job overview
- Travel to different clinic sites
- Work performed under the directions of a Sr
- Staff Nurse and/or physician as part of a total health care team in providing complete evaluations to patients, families and clinic personnel
- Offered patients with written office policies, HIPAA rights, medical literature, and benefits information
- Interviewed patients to obtain medical information and measure their vital signs, weight and height
- Collect patient specimens, adhering to proper specimen
- Accurate and appropriate interpretation of the Spanish language
- Strong written and verbal communication skills.
Westchester Neurology ClinicRichmond
Patient Registration Specialist
10.2017 - Current
Job overview
- Answers the Patient Access Services telephone lines for department, prioritizes, screens, and redirects calls
- Answers questions, handles routine matters and takes messages
- Schedules all appointments for patients on the computerized scheduling system and works with the manager and supervisor to meet these goals
- Completes multiple types of outpatient registrations in a professional, accurate, customer-oriented and timely manner
- Works with individual physician offices and their office managers/supervisors to obtain correct information for scheduling appointments
- Obtains information about patient's health insurance electronically through the payer websites, and/or by information provided by the patient from the insurance issued identification card
- Report all cash over/shorts to management.
Complete Care For WomenChester, VA
Medical Office Specialist/Medical Assistant
09.2022 - 05.2023
Job overview
- Maintained medical records, technical library, and correspondence files
- Interviewed patients in order to complete documents, case histories, and forms such as intake and insurance forms
- Greeted visitors, ascertained the purpose of visit, and directed them to appropriate staff
- Processed patient payments and scan patient's ID and insurance card
- Assisted physicians with treatments and patient examination activities
- Escorted patients to exam rooms.
Education
ASA College of Applied ScienceNew York, NY
Associate Degree In Medical Assistant from Medical Assisting
06.2002 - 7 2004
University Overview
Certificate Medical Assistant
Certificate for EKG
Certificate for Medical Office Procedures
New York City Police AcademyNew York, NY
High School Diploma
07.1993
University Overview
Skills
Adaptability
Ability to Work in a Team
Time Management
Office Suite
Data Entry
System Administration
Microsoft Windows
Bilingual English/Spanish Customer Service
Lease Contracts
Financial Statements
Communications
Management
Microsoft Office 365
Property Management (2 years)
Yardi
HIPAA
Insurance Verification
Timeline
Confidential/leasing consultant
Bilingual Confidential
Current
Bilingual Leasing Agent
Andrew's Living
01.2024 - Current
Leasing Consultant
GSC
07.2023 - Current
Medical Office Specialist/Medical Assistant
Complete Care For Women
09.2022 - 05.2023
Bilingual Medical Assistant/Medical Administrative
HealthBrigade Medical Clinic
04.2022 - Current
Bilingual Patient Experience Rep
Capital Area Health Network
11.2021 - Current
Bilingual Medical Assistant
Health System Care-A-Van Mobile Clinic
03.2018 - Current
Patient Registration Specialist
Westchester Neurology Clinic
10.2017 - Current
ASA College of Applied Science
Associate Degree In Medical Assistant from Medical Assisting
06.2002 - 7 2004
New York City Police Academy
High School Diploma
07.1993