Maria Soto
Philadelphia,PA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Office Technician
Comhar Inc.
Philadelphia, PA
12.2022 - Current
- Checked forms for completeness and accuracy to address issues immediately with individuals.
- Responded to employee and public inquiries by telephone and in person.
- Worked with internal teammates to identify ideal solutions to customer issues.
- Answered telephones, directed calls and took messages.
- Scheduling prescribers’ schedules and assisting with scheduling changes.
- Provide professional customer service and demeanor at all times.
- Complete initial contact with consumers, enter/update consumer information into electronic health records (EHR), assist consumers with initial intake tasks.
- Verify consumers’ insurance eligibility consistently.
- Perform other duties, as assigned.
Personnel Supervisor/Recruiter
Remedy Intelligent Staffing
Cheltenham, PA
11.2021 - 11.2022
- Collaborated with department leaders on employee relations strategies.
- Performed background checks and assessed details to determine eligibility for employment.
- Checked manual timesheets and uploaded information to electronic system.
- Evaluated legal status of each applicant and filed appropriate paperwork.
- Conducted drug tests, certifications testing and personnel evaluations.
- Changed employee information such as address and alerted payroll staff.
- Prepared job vacancy announcements for open positions to recruit and hire qualified staff.
- Reviewed and investigated grievances and discrimination complaints to provide advice to supervisors and executive team until process is completed and resolved.
Front Desk Receptionist
Remedy Intelligent Staffing
Cheltenham, PA
09.2021 - 11.2021
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delivered friendly and knowledgeable support to current and prospective associates.
- Answered phone and emails to fill job orders.
- Trained newly hired employees on front desk procedures and business operations.
- Received incoming calls and coordinated with staff the interviews.
- Cultivated professional relationships with associates, improving customer retention through coordinated service.
- Facilitated successful front desk operations for high-volume office.
Education
High School Diploma -
Ramon Jose Davila
Puerto Rico05.2002
Skills
- Reliable and Responsible
- Bilingual
- Microsoft Word, Excel, World Perfect,
- Promise
- Novitasphere
- Evolv
- Customer Relationships
- Strong Attention to Detail
- Productivity and Time Management
- Cleaning and Sanitizing
- Verbal and Written Communication
- Quality and Defect Control
- Honesty and Integrity
- Problem Solving
- Heavy Lifting
- Goal Setting and Prioritization
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Office Technician
Comhar Inc.
12.2022 - Current
Personnel Supervisor/Recruiter
Remedy Intelligent Staffing
11.2021 - 11.2022
Front Desk Receptionist
Remedy Intelligent Staffing
09.2021 - 11.2021
High School Diploma -
Ramon Jose Davila
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