Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria L Soto Mendez

Tavares

Summary

Fully bilingual English and Spanish. High sense of responsibility and good interpersonal skills. Ability to work

with others and work under pressure,

Qualified [Desired Position] with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.

Overview

18
18
years of professional experience

Work History

Associate

Walmart
11.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Participated in regular training sessions to stay current on product knowledge and industry trends.
  • Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Sewing Inspector

Eagle Industries Del Caribe
03.2018 - 08.2022
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.

Hogar Dulcamar (Home for Elder)

Hogar Dulcamar (Home for Elder)
12.2015 - 11.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

Seguros Angel Hernandez
06.2007 - 10.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Education

Not Finish - Dental Hygiene

Instituto De Banca
Manati Puerto Rico
08-2014

GED -

Manuel Mendez Liciaga
San Sebastian
12-1998

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer engagement
  • Customer interaction
  • Workplace safety
  • Leadership qualities

Timeline

Associate

Walmart
11.2022 - Current

Sewing Inspector

Eagle Industries Del Caribe
03.2018 - 08.2022

Hogar Dulcamar (Home for Elder)

Hogar Dulcamar (Home for Elder)
12.2015 - 11.2016

Customer Service Representative

Seguros Angel Hernandez
06.2007 - 10.2015

Not Finish - Dental Hygiene

Instituto De Banca

GED -

Manuel Mendez Liciaga

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Maria L Soto Mendez