Maria Soto
Gilmer,TX
Summary
Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
2
2
years of professional experience
Work History
Waiter
Landin’s Mexican Restaurant
Gilmer , TX
01.2021 - 07.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Prepared specialty desserts for customers for special occasions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Cashier
Valero Gas Station
Gilmer, TX
06.2020 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $Amount or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over Number patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Current In High School - Plan To Attend TJC For Nursing
Gilmer High School
Gilmer, TX05.2023
Skills
- Preparing Guest Salads
- Interactive Management
- Age Verification
- Order Accuracy and Delivery
- Waiting Tables
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Transactions and Cash Handling
- Cool Under Pressure
- Team Player
- Warm and Friendly
- Dining Room Cleaning and Upkeep
- Food Spoilage Prevention
- Able to Lift 30 Pounds
- Menu Memorization and Presentation
- Special Requests and Substitutions
- Food and Beverage Service
- Guest Relations Management
- Bathroom Servicing
- Covid Symptom Screening
- PPE Guideline Compliance
- Specials Promotion and Upselling
- Inspecting Tickets
- High-Volume Dining
- Dining Room Organization
- Restaurant Operation
- Identification Options
- Sandwich Artistry
- Dietary Knowledge
- Annual Performance Reviews
- Financial Controls
- Reading Comprehension
- Station Preparation
- Billing and Payment Processing
- Folding Ingredients
- Cash Control
- Chemical Storage
- Traffic Calming
Timeline
Waiter
Landin’s Mexican Restaurant
01.2021 - 07.2022
Cashier
Valero Gas Station
06.2020 - 09.2020
Current In High School - Plan To Attend TJC For Nursing
Gilmer High School