Maria Soto Gonzalez
Optician
Brownsville
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and optical dispensing. Proven track record of enhancing customer satisfaction through personalized recommendations and effective problem-solving. Skilled in insurance verification and patient education, fostering strong relationships that drive repeat business and loyalty.
Overview
21
21
years of professional experience
1
1
Language
Work History
Optician
Walmart Vision Center 0456
09.2016 - Current
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
Customer Service Manager
Walmart
09.2015 - 09.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Wireless Sales Associate
Walmart
01.2006 - 09.2015
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
- Accepted and processed payments and purchases for new equipment using POS system.
- Operated product tools, equipment, and point of sale terminals.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Stayed up-to-date on industry trends, new products, and service offerings to provide informed guidance to customers.
- Assisted and supported training of new sales associates.
Cashier
Walmart
10.2004 - 12.2006
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - General Studies
UTB/TSC
Brownsville, United States 05.2001 -
Skills
Customer service
Computer skills
Retail sales
Optical dispensing
Order preparation
Optical orders
Insurance verification
Optical measurements
Eyeglass repair
Patient education
Problem-solving
Time management
Problem-solving abilities
Successful completion of region 6 DNA Program
Worked with diverse members in region 6 to drive sales through our google review project.
Timeline
Optician
Walmart Vision Center 0456
09.2016 - Current
Customer Service Manager
Walmart
09.2015 - 09.2016
Wireless Sales Associate
Walmart
01.2006 - 09.2015
Cashier
Walmart
10.2004 - 12.2006
No Degree - General Studies
UTB/TSC
05.2001 -
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