Maria Spoor
Douglasville,GA
Summary
Detail-oriented team player with fluency in three languages (English, Spanish, and Portuguese) who is a positive influence on co-workers and clients. Thorough in analysis and documentation and can work under deadlines and pressure. With 18 years of experience in the banking industry, very familiar with procedures and what to look for to prevent risk and fraud.
Overview
18
18
years of professional experience
Work History
Relationship Banker II
Regions Bank
01.2023 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
Financial Relationship Consultant
Regions Bank
08.2020 - 01.2023
- Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions.
- Conduct outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
- Educate customers on emerging technology and digital solutions, all designed to make banking easier.
- Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager, as a member of the branch team, ensure sound banking practices, including managing, identifying and reporting operational risks.
Financial Relationship Specialist
Regions Bank
08.2018 - 08.2020
- Provide a consistent optimal customer experience, primarily handling customers transactional needs, including but not limited to performing teller activities and balancing.
- Answers customer inquires regarding products and services, fulfills basic servicing requests, and open basic Consumer products such as checking and savings accounts.
- Assist branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution.
- Oversee day to day cash handling, including but not limited to incoming and outgoing shipments and ordering cash for the branch.
Teller III
Regions Bank
08.2012 - 08.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Teller/TELLER III/Cash Vault Teller
Chase Bank
10.2008 - 07.2012
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Teller/Operations Supervisor
Washington Mutual Bank
02.2006 - 10.2008
- Improved customer satisfaction by implementing efficient teller procedures and streamlining workflow.
- Enhanced operational efficiency by conducting regular audits, ensuring compliance with established policies and procedures.
- Reduced wait times for customers by optimizing staff scheduling and maintaining adequate staffing levels during peak periods.
- Managed daily teller operations, ensuring accurate cash handling and prompt transaction processing.
Education
Bachelor of Architecture - Architectural
Universidad Laica Vicente Rocafuerte
Guayaquil - Ecuador06.1993
Skills
- Transaction Monitoring
- Compliance Training
- Fraud Detection
- Analytical Thinking
- Customer Due Diligence
- Trilingual: Spanish, English and Portuguese
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Relationship Banker II
Regions Bank
01.2023 - Current
Financial Relationship Consultant
Regions Bank
08.2020 - 01.2023
Financial Relationship Specialist
Regions Bank
08.2018 - 08.2020
Teller III
Regions Bank
08.2012 - 08.2018
Teller/TELLER III/Cash Vault Teller
Chase Bank
10.2008 - 07.2012
Teller/Operations Supervisor
Washington Mutual Bank
02.2006 - 10.2008
Bachelor of Architecture - Architectural
Universidad Laica Vicente Rocafuerte