Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Stevens

El Paso,TX

Summary

Dedicated Engagement Specialist that works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 20 years.

Overview

15
15
years of professional experience

Work History

Engagement Specialist

Carenet Healthcare
01.2024 - Current
  • Making 200 calls and reaching out to members
  • Outreach to patients to schedule appointments for preventative health screenings
  • Have a passion for helping members make decisions that will enhance their healthcare experience
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.

Caregiver

Comfort Keepers
01.2022 - 09.2023
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Monitored clients' overall health and well-being and noted significant changes.

Patient Care Advocate

Express Scripts/Cigna
07.2021 - 12.2021
  • Providing Excellent customer service to over 200 members
  • Directing patient's inquiries or complaints
  • Explaining policies to patients
  • Assisting patients with choosing doctors
  • Helping patients communicate with their health care providers
  • Proudly assisting members with anything needed
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Contact health plans and verifies patient information

HR Administrative Assistant

Eaton Corporation
11.2019 - 04.2021
  • Currently providing excellent customer service to plant visitors
  • Responsible for coordinating plant visit meeting accommodations
  • Maintaining employee files and training records
  • Managing office supply inventory and insuring order completion
  • Coordination of interviews
  • Responsible for following up with candidates insuring excellent communication throughout the whole recruiting process
  • Proudly assisting with on-boarding ramp up of over 200+ new hires
  • Managed over 300 calls a day
  • Handled logistics, catering, agendas, and travel arrangements for management team.
  • Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.

HR Administrative Assistant

Cardinal Health
08.2015 - 09.2019
  • Currently providing excellent customer service to plant visitors
  • Currently providing excellent customer service to plant visitors
  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems
  • Identifying, analyzing, and addressing gaps in inventory processes
  • Assessing and improving flows of supplies through companies
  • Ensuring all documentation related to inventory flows is complete, accurate and filed correctly
  • Developing processes that make the supply chain more efficient and organized
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems at direction of supervisor.

Logistics Supervisor

JPS Logistics
01.2010 - 05.2015
  • Managing day to day operations
  • Accounts Payable/Receivables
  • Ran weekly payrolls for all employees
  • Coordinating transportation providers to ensure prompt and proper movement of shipments
  • Responding to customer inquiries and referring clients to the proper channels
  • Reviewing purchase orders & shipping documents to ensure accuracy
  • Making special shipping arrangements as required
  • Tracking and fixing shipping errors
  • Preparing bills and invoices
  • Managing distribution and shipment budgets
  • Ensuring that the quality of all services provided meets the required standards

Education

Some College (No Degree) - Business Administration

El Paso Community College
El Paso, TX

Skills

  • Time Management
  • Dependable and Responsible
  • Verbal and Written Communication
  • Attentive to People
  • Respectful and Compassionate
  • Medical Reminders
  • Telephone Etiquette
  • Front Desk Operations
  • Patient Scheduling
  • Appointment Scheduling

Timeline

Engagement Specialist

Carenet Healthcare
01.2024 - Current

Caregiver

Comfort Keepers
01.2022 - 09.2023

Patient Care Advocate

Express Scripts/Cigna
07.2021 - 12.2021

HR Administrative Assistant

Eaton Corporation
11.2019 - 04.2021

HR Administrative Assistant

Cardinal Health
08.2015 - 09.2019

Logistics Supervisor

JPS Logistics
01.2010 - 05.2015

Some College (No Degree) - Business Administration

El Paso Community College
Maria Stevens