Summary
Overview
Work History
Education
Skills
Timeline
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Maria Stoops

Fredericktown,MO

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Cap America. Skilled in embroidery machine operation and retail sales customer service, demonstrating exceptional teamwork and computer literacy. Achieved significant improvements in order processing efficiency and customer service quality, leveraging both technical and interpersonal skills to exceed employer expectations.

Overview

21
21
years of professional experience

Work History

Sales Coordinator

Cap America
Fredericktown, MO
07.2021 - 01.2025
  • Processed orders received from customers within specified timelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Bank Teller

Great Southern Bank
Fredericktown, MO
12.2019 - 07.2021
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records and client information.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Received and counted daily inventories of cash, drafts and checks.
  • Delivered exceptional service to customers in person or over telephone.

Cashier/Customer Service Cashier

Wal-Mart Supercenter
Fredericktown, MO
06.2015 - 12.2017
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered phone calls to assist customers with questions and orders.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Greeted customers promptly and responded to questions.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Collected payments and provided accurate change.

Customer Service Representative

Cap America
Fredericktown, MO
09.2006 - 12.2014
  • Checked finished products against original designs prior to packaging them for shipment.
  • Threaded needles, loaded patterns onto machines, and adjusted tension settings for each thread color.
  • Maintained production records of finished goods.
  • Kept work area clean and organized at all times.
  • Positioned fabric under sewing needles to ensure proper placement of designs on garments.
  • Inspected completed items for defects and accuracy of stitching.
  • Monitored machine operations to detect defective stitching, breaks in thread or machine malfunctions.
  • Stopped machines immediately upon noticing any irregularities in their operations.
  • Placed thread spools on spindles, inserted bobbins and threaded ends through machine guides.
  • Contacted maintenance team for machine repairs or mechanical issues.
  • Resolved any issues related to the functioning of embroidery machines quickly and efficiently.
  • Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer boosting revenue.
  • Changed bobbins when necessary during production runs.
  • Performed routine maintenance tasks such as oiling and cleaning machines and replacing worn parts.
  • Monitored machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions.
  • Set up and operated embroidery machines to produce quality products.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customers' questions about products, prices, and availability.
  • Analyzed customer orders and ensured accuracy in order entry.

Embroidery Machine Operator

Paramount
Winona, Missouri
04.2004 - 05.2006
  • Threaded needles, loaded patterns onto machines, and adjusted tension settings for each thread color.
  • Kept work area clean and organized at all times.
  • Inspected completed items for defects and accuracy of stitching.
  • Monitored machine operations to detect defective stitching, breaks in thread or machine malfunctions.
  • Stopped machines immediately upon noticing any irregularities in their operations.
  • Placed thread spools on spindles, inserted bobbins and threaded ends through machine guides.
  • Contacted maintenance team for machine repairs or mechanical issues.
  • Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer boosting revenue.
  • Adjusted machine settings according to fabric type, size of design, number of colors used, and other specifications.
  • Changed bobbins when necessary during production runs.
  • Aligned items under needles using machine guides, clamps and templates.
  • Ensured that all safety protocols were followed while operating the machinery.
  • Performed routine maintenance tasks such as oiling and cleaning machines and replacing worn parts.

Education

Associate of Arts - General Studies

Mineral Area College
Park Hills, MO
05-2017

Skills

  • Retail sales customer service
  • Customer service skills
  • Machine operation
  • Pattern alignment
  • Thread selection
  • Embroidery machine operation
  • Basic Math
  • Computer literacy
  • Cash handling
  • Team Work

Timeline

Sales Coordinator

Cap America
07.2021 - 01.2025

Bank Teller

Great Southern Bank
12.2019 - 07.2021

Cashier/Customer Service Cashier

Wal-Mart Supercenter
06.2015 - 12.2017

Customer Service Representative

Cap America
09.2006 - 12.2014

Embroidery Machine Operator

Paramount
04.2004 - 05.2006

Associate of Arts - General Studies

Mineral Area College

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Maria Stoops