Family Transitional Housing Coordinator with a strong background in case management, providing comprehensive housing support while ensuring adherence to housing regulations. Skilled in coordinating resources, advocating for client needs, and contributing to the design and enhancement of housing programs. Proven ability to offer valuable insights, support program implementation, and maintain organized records, with a focus on improving service delivery for families in transition.
Overview
7
7
years of professional experience
Work History
Family Transitional Housing Coordinator
Human Resource Development Council (HRDC)
Bozeman, MT
09.2024 - Current
Supervise and support staff in the family transitional housing programs, providing training and guidance to ensure effective program delivery.
Implemented a participant-centered program philosophy emphasizing freedom, choice, and accountability.
Developed and maintained operational procedures, ensuring compliant, efficient operations across all housing programs, and continuously improving service delivery.
Collaborate with the property manager to maintain facility safety, functionality, and meet participant needs.
Monitor program activities and outcomes, identify areas for improvement, and implement corrective actions to ensure the highest standards of service delivery.
Coordinate with external stakeholders, including community partners and service providers, to ensure strong partnerships and resource availability.
Provide staff training on best practices, compliance, and organizational policies.
Ensure compliance with federal, state, and local regulations in partnership with the compliance department.
Develop strategies to engage residents in program activities, fostering a sense of belonging and supporting their transition to stable housing.
Housing Case Manager
Human Resource Development Council (HRDC)
06.2022 - 08.2024
Coordinated and managed a caseload of 25+ clients, providing comprehensive support and resources to help them secure stable housing and achieve self-sufficiency.
Provided crisis intervention and support services to clients facing eviction, homelessness, or other urgent housing-related challenges.
Developed and maintained strong relationships with community partners, housing authorities, and service organizations to enhance support networks for clients.
Monitored client progress and maintained detailed case notes, ensuring accurate and timely documentation in compliance with organizational and regulatory requirements.
Ensured compliance with rental assistance regulations by accurately reviewing and processing applications, verifying eligibility criteria, and maintaining organized, up-to-date client files to support program integrity.
Provided housing and resource navigation for individuals with HIV and AIDS, coordinating with the health department's medical case management team to ensure comprehensive care and support.
Case Manager Intern
Denver Rescue Mission – Family Rescue Ministry Program
01.2022 - 04.2022
Managed prescreen calls as first point of contact for the program, scheduled intake appointments, and connected clients with alternate resources.
Independently conducted interviews for clients interested in the Family Rescue Ministry program.
Applied trauma-informed, strengths-based and empowerment principles in daily interactions with clients.
Provided case planning and interventions in the context of housing, income, and family instability for 22 FRM participants.
Compiled consistent and professional documentation and data.
Communicated with landlords and other social service agencies on behalf of participants to facilitate and maintain housing placements.
Utilized appropriate communication, critical thinking, and understanding of human behavior to assess critical needs, strengths, and barriers to sustainability in client systems.
Developed a strong professional sense of self, boundaries, self-care planning, ethics, and commitment to quality client care.
Caregiver
Kore Cares
09.2019 - 11.2021
Assisted clients with personal tasks such as dressing and bathing.
Completed activities of daily living to provide clean and safe environments for clients.
Assisted with running errands and transporting clients.
Communicated with family members and Kore Cares to improve client’s quality of life.
Planned games, activities, and outings in order to build relationships with clients and create moments of fun and exploration.
Supervisor
Chick-Fil-A
06.2018 - 08.2020
Provided professional, friendly, and engaging service to guests.
Trained new team members and provided leadership on shifts.
Routinely supported other areas of the restaurant, including answering telephones and completing financial transactions for staff.
Resolved guest complaints quickly and efficiently.
Counted money and made bank deposits.
Education
Bachelor of Arts Degree - Social Work And Social Sciences
University of Sioux Falls
Sioux Falls, SD
05.2022
Skills
Client Advocacy
Community Resource Navigation
Documentation and Recordkeeping
Knowledge of Grants and Compliance
Team Collaboration and Leadership
Time Management
Problem-Solving
Crisis Intervention
Timeline
Family Transitional Housing Coordinator
Human Resource Development Council (HRDC)
09.2024 - Current
Housing Case Manager
Human Resource Development Council (HRDC)
06.2022 - 08.2024
Case Manager Intern
Denver Rescue Mission – Family Rescue Ministry Program
01.2022 - 04.2022
Caregiver
Kore Cares
09.2019 - 11.2021
Supervisor
Chick-Fil-A
06.2018 - 08.2020
Bachelor of Arts Degree - Social Work And Social Sciences
University of Sioux Falls
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