MARIA SWEENEY
Fremont,CA
Summary
Dynamic healthcare professional with extensive experience in coordinating cross-functional projects and managing member services. Proven ability to resolve patient complaints and enhance stakeholder relationships through effective internal communication, scheduling, and transportation management, while driving workflow efficiency. Bilingual in English and Spanish, possessing strong interpersonal, conflict-resolution, and team leadership skills to foster collaboration and improve service delivery. Committed to delivering exceptional patient care and optimizing operational processes within healthcare environments.
Overview
9
9
years of professional experience
Work History
Marketing Coordinator
Mizuho America
02.2025 - Current
- Coordinated healthcare projects and cross-functional teams across Latin America.
- Developed communications and materials while ensuring ISO compliance.
- Tracked KPIs and improved operational collaboration.
Customer Service Supervisor
SDR Medical Transportation
11.2019 - 01.2024
- Liaised directly with drivers, patients, hospitals, clinics, and insurance agencies to resolve complaints, coordinate transportation, and reschedule appointments.
- Improved scheduling efficiency by 25% through workflow optimization.
- Supervised daily operations to ensure high-quality customer service and efficient transportation logistics.
Executive Assistant / Business Development Coordinator
J&J Custom Trade
07.2018 - 03.2020
- Supported senior executives in strategic planning, client relations, and financial coordination.
- Managed international documentation and regulatory compliance for import/export of medical equipment.
Alejandro de Humboldt University
02.2017 - 07.2019
- Taught courses on international markets and customs regulations, fostering analytical and communication skills in students.
Education
Master’s - International Economic Negotiations
Bachelor’s - International Relations
UCV
Specialization - Business Strategies
George Washington University
Skills
- Project Management
- Teamwork
- Leadership
- Effective Communication
- Critical Thinking
- Team Supervision & Coaching
- Call Center & Member Services Operations
- Complaint & Escalation Management
- Scheduling & Transportation Coordination
- Workflow & Process Optimization
- Stakeholder Communication & Conflict Resolution
- Regulatory Compliance (Healthcare Sector)
- Tools: Power BI, Excel Advance, Canva
LANGUAGES
English
Spanish
Timeline
Marketing Coordinator
Mizuho America
02.2025 - Current
Customer Service Supervisor
SDR Medical Transportation
11.2019 - 01.2024
Executive Assistant / Business Development Coordinator
J&J Custom Trade
07.2018 - 03.2020
Alejandro de Humboldt University
02.2017 - 07.2019
Bachelor’s - International Relations
UCV
Specialization - Business Strategies
George Washington University
Master’s - International Economic Negotiations
COURSES
- Project Communication Management
- Agile Metrics Success
- PMP (in progress)
- Power BI