Maria Tafoya
Madera,CA
Summary
Proficient Shift Manager with over 2+ years of experience in food service and 1+ year as restaurant manager. Knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Eager to develop and advance professionally.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
07.2019 - 10.2020
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Opened and closed daily store operations.
Crew Member - Service
McDonald's Restaurant
07.2018 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Served 50+ customers an hour in busy work enviornment
- Connected 1-on-1 with customers to ensure the best customer service possible.
Education
High School Diploma -
Madera South High School
Madera, CA06.2014
Skills
- Safety Compliance
- Quality Assurance
- Inventory Control
- Equipment Troubleshooting
- Schedule Oversight
- Team Development
- Relationship Building
- Accurate Money Handling
- Operations Management
- Decision-Making
- Opening and Closing Procedures
- Handling Customer Complaints
Accomplishments
- Achieved employee of the year by completing service with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald's Restaurant
07.2019 - 10.2020
Crew Member - Service
McDonald's Restaurant
07.2018 - 07.2019
High School Diploma -
Madera South High School
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