Maria Tamez
Pharr,TX
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Provider
Gentle Touch Home Health Care
2020.12 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Organized medication and provided reminders according to schedule.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Server
Khans Grill
2016.11 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Call Center Customer Service Representative
TTEC Services
2022.06 - 2022.11
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Education
Certified Phlebotomy Technician -
The University of Texas Rio Grande Valley
Edinburg, TX08.2023
Associate of Science - Interdisciplinary Studies
South Texas College
Mcallen, TX12.2019
High School Diploma -
Psja Southwest Early College High School
Pharr, TX05.2016
Skills
- Issue Resolution
- Verbal and Written Communication
- PPE Usage
- Product and Service Sales
- Staff Training
- Cleaning and Sanitizing
- Diet and Nutrition
- Microsoft Excel
- Microsoft Windows
- Customer Service
- Medication Distribution
- Patient Care
- Records Maintenance
- Appointment Coordination
- First Aid and Safety
- Dental Care
- Data Entry
- Patient Confidentiality
- Quality Control Guidelines
- Patient Identification
- OSHA Regulations
- HIPAA
- Venipuncture
- Centrifugation
Certification
- Certified CPR (BLS) American Heart Association- 07/2025
Languages
Spanish
Native or Bilingual
Timeline
Call Center Customer Service Representative
TTEC Services
2022.06 - 2022.11
Care Provider
Gentle Touch Home Health Care
2020.12 - Current
Server
Khans Grill
2016.11 - Current
Certified Phlebotomy Technician -
The University of Texas Rio Grande Valley
Associate of Science - Interdisciplinary Studies
South Texas College
High School Diploma -
Psja Southwest Early College High School
- Certified CPR (BLS) American Heart Association- 07/2025
Similar Profiles
SONA SARGSYANSONA SARGSYAN
Office Manager /Intake Coordinator at Attentive Guardians Hospice CareOffice Manager /Intake Coordinator at Attentive Guardians Hospice Care
Zamesian KnightZamesian Knight
Critical Care Technician at Forrest HealthCritical Care Technician at Forrest Health
Mazen KadryMazen Kadry
Delivery Driver at Gentle Touch Hospice CareDelivery Driver at Gentle Touch Hospice Care