Maria Tamez
Pharr,TX
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Provider
Gentle Touch Home Health Care
12.2020 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Organized medication and provided reminders according to schedule.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Server
Khans Grill
11.2016 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Call Center Customer Service Representative
TTEC Services
06.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Education
Certified Phlebotomy Technician -
The University of Texas Rio Grande Valley
Edinburg, TX08.2023
Associate of Science - Interdisciplinary Studies
South Texas College
Mcallen, TX12.2019
High School Diploma -
Psja Southwest Early College High School
Pharr, TX05.2016
Skills
- Issue Resolution
- Verbal and Written Communication
- PPE Usage
- Product and Service Sales
- Staff Training
- Cleaning and Sanitizing
- Diet and Nutrition
- Microsoft Excel
- Microsoft Windows
- Customer Service
- Medication Distribution
- Patient Care
- Records Maintenance
- Appointment Coordination
- First Aid and Safety
- Dental Care
- Data Entry
- Patient Confidentiality
- Quality Control Guidelines
- Patient Identification
- OSHA Regulations
- HIPAA
- Venipuncture
- Centrifugation
Certification
- Certified CPR (BLS) American Heart Association- 07/2025
Languages
Spanish
Native or Bilingual
Timeline
Call Center Customer Service Representative
TTEC Services
06.2022 - 11.2022
Care Provider
Gentle Touch Home Health Care
12.2020 - Current
Server
Khans Grill
11.2016 - Current
Certified Phlebotomy Technician -
The University of Texas Rio Grande Valley
Associate of Science - Interdisciplinary Studies
South Texas College
High School Diploma -
Psja Southwest Early College High School
- Certified CPR (BLS) American Heart Association- 07/2025
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