Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Maria Tavarez

Lynn,MA

Summary

A highly-motivated banking professional who is detail-oriented, adaptable and eager to take on new challenges. Strong work ethic, excellent interpersonal skills, and desire to apply time management and organizational skills in various environments.

Overview

6
6
years of professional experience

Work History

Associate Banker

JPMorgan Chase
Lynnfield, MA
10.2022 - Current
  • Provided customer service by attending to their inquiries and requests for information.
  • Help clients with everyday transactions such as deposits, withdraws, payments, reordering products and setting up automatic payments
  • Established strong relationships with customers to increase customer loyalty.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Analyzed customer needs and provided appropriate financial solutions.
  • Ensured compliance with banking regulations and procedures in daily operations.

Universal Teller

Community Credit Union
Lynn, MA
06.2021 - 09.2022
  • Resolved customer service issues in a timely manner.
  • Performed various clerical duties such as filing documents and answering phones.
  • Provided information to customers regarding account balances, products and services.
  • Processed customer transactions, including deposits, withdrawals and loan payments.
  • Identified customer needs and cross-sold bank products and services.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

Sales Associate

JD Sports
Peabody, MA
08.2019 - 05.2021
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Provided accurate information about products, prices and services.
  • Collaborated with management teams to develop innovative marketing strategies.

Sales Associate

Payless Shoesource
Lynn, MA
09.2017 - 03.2019
  • Assisted customers with product selection, sizing and styling.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

Bachelor of Science - Business Administration

Salem State University
Salem, MA
05.2023

Associate of Arts - Business Administration

North Shore Community College
Lynn, MA
12.2020

Skills

  • Customer service
  • Communication
  • Organizational
  • Work Ethic
  • Problem-Solving
  • Leadership
  • Decision Making
  • Time Management
  • Active Listening
  • Team Collaboration

Websites

Languages

  • Spanish, Fluent
  • English, Fluent

Timeline

Associate Banker

JPMorgan Chase
10.2022 - Current

Universal Teller

Community Credit Union
06.2021 - 09.2022

Sales Associate

JD Sports
08.2019 - 05.2021

Sales Associate

Payless Shoesource
09.2017 - 03.2019

Bachelor of Science - Business Administration

Salem State University

Associate of Arts - Business Administration

North Shore Community College

Similar Profiles

CREATE PROFILE
Maria Tavarez