Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARIA TAYLOR

CURLEW

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Trustworthy and dedicated with 21 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

19
19
years of professional experience

Work History

Cashier Team Lead

Curlew Store
01.2023 - Current
  • Help assist customers, Answer Phone, Orders, Input items into computer
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Learned duties for various positions and provided backup at key times.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Strengthened communication skills through regular interactions with others.
  • Maintained an up-to-date knowledge of industry trends, adopting innovative techniques as needed for optimal performance in the role of a Word Processing Operator.
  • Checked completed work for proper spelling, grammar, punctuation, and format.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Creates copies, edits, calculates, revises, reformats, retrieves, stores and prints a wide range of documents.
  • Performs office automation work using Word processing software and several other types of software. Along with several other types of software such as database and spreadsheets

Front End/Head Cashier

Safeway
02.2005 - 09.2021
  • Operated register system to process new purchases, item returns, and merchandise exchanges
  • Greeted customers and responded to requests for information
  • Processed credit card, EBT, and gift certificate payments with electronic computer system
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
  • Answered Multi- lined phones and assisted or passed it along to the rightful recipient
  • Over intercom or walkie- talkie
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers
  • Mentored new team members on sales software system operation
  • Performed cash, card and check transactions to complete customer purchases
  • Identified and resolved discrepancies and errors in customer accounts
  • Learned duties for various positions and provided backup at key times
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained stock to meet expected customer demand.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.
  • Creates copies, edits, calculates, revises, reformats, retrieves, stores and prints a wide range of documents.
  • Performs office automation work using Word processing software and several other types of software. Along with several other types of software such as database and spreadsheets

Education

High School Diploma -

South Kitsap High School
Port Orchard, WA
01.1997

Skills

  • Cash Drawer Reconciliation
  • Liquor regulations and compliance
  • Payment Collection
  • Merchandise Stocking
  • Cooperative Attitude
  • Supply Restocking
  • Accounting Software
  • Customer Service
  • Retail Merchandising
  • Cash register systems
  • Multi-tasking skill
  • Relationship Building
  • Reliable and Responsible
  • Point of Sale Software
  • Store opening/closing procedures
  • Transaction Approvals
  • Cash Register Operation
  • POS Systems
  • Team Leadership
  • Customer Assistance
  • Honest and Dependable
  • Data Entry
  • Spreadsheet tracking
  • Time Management
  • Multi-line telephone operation
  • Microsoft Office
  • Attention to Detail
  • Data inputting
  • Organization skills

References

  • PHILIP AGTONTON, (360) 434-1265
  • JACI ARCHULETA, (360) 286-1063
  • BRENDEN ZERMENO (360) 865-3511

Timeline

Cashier Team Lead

Curlew Store
01.2023 - Current

Front End/Head Cashier

Safeway
02.2005 - 09.2021

High School Diploma -

South Kitsap High School

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MARIA TAYLOR