5 years of experience in Technical support with good background in Doors and Doors NG, SAP. Involved in analyzing the requirements and interacting with the customers. Have good technical , team management and communication skills.
Overview
7
7
years of professional experience
Work History
Project management Team
Robert Bosch Engineering and business solutions
01.2017 - 12.2020
Offshore support in the areas related to the below activities:
Order Tracking in Excel : Used Excel for order tracking to manage and monitor the orders for a clear overview of the order status, ensure timely deliveries and to address any issues
Document exchange to doors : Delivered important documents directly to clients doors platform.
Requirement Engineering : Analyzed customer requirements and translated them into software specifications.
Transfer all valid customer requirements to the tool Doors and Doors DNG : All client needs are accurately captured and integrated into doors platform Key features included comprehensive requirement analysis, efficient documentation and real time updates within the doors system
Allocate responsibilities for the requirements on the product component level : Gathering detailed requirements for each components from stakeholders
Maintain requirement sources : Ensuring that all inputs and requirements are managed effectively throughout the project lifecycle
Ensured that all deliverables meet predefined quality standards before release.
Maintained an up-to-date repository of all project deliverables including documents, reports, presentations.
Reviewed change requests for accuracy prior to implementation into existing systems.
Procurement Team
VWR Lab products
12.2015 - 06.2016
Purchase order confirmation in SAP:
Confirmed details of each purchase order, including items, quantities, prices, and delivery dates for verification before processing.
Collaborated closely with purchasing groups to address discrepancies and ensure optimal communication for streamlined operations.
Identified and documented discrepancies in purchase orders, invoices or deliveries.
Profile management Team
INFOSYS
06.2014 - 02.2015
Created Site ID, Bill to ID, and Contract numbers
Developed a system of unique identifiers for each transaction location or facility.
Generated a unique identification system for billing purposes.
Created unique identifiers for contract tracking and reference.
Senior Process Associate at Robert Bosch Engineering and Business Solutions Private LimitedSenior Process Associate at Robert Bosch Engineering and Business Solutions Private Limited
IT Operation Manager at Robert Bosch Engineering and Business Solutions private limitedIT Operation Manager at Robert Bosch Engineering and Business Solutions private limited
HARDWARE PROGRAM MANAGER at Robert Bosch Engineering and Business Solutions LimitedHARDWARE PROGRAM MANAGER at Robert Bosch Engineering and Business Solutions Limited
Associate Software Engineer at Robert Bosch Engineering And Business SolutionsAssociate Software Engineer at Robert Bosch Engineering And Business Solutions