MARIA T. FIGUEROA
Euless
Summary
Results-driven aviation professional with over 20 years of experience in flight training scheduling, standards operations, and compliance within major airline environments. Expertise in Flight Operating Systems (FOS), TMS/Line Check Optimizer, FSA, and FAA-approved training programs, ensuring adherence to the highest industry standards. Proven leadership capabilities foster team development and process optimization, significantly enhancing operational efficiency. Skilled in project management and cross-functional collaboration, delivering cost-effective training solutions while maintaining strict regulatory compliance. Advanced proficiency in Microsoft Office Suite supports data-driven decision-making.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager Training Scheduling and Standard Operations
American Airlines-Flight Academy
04.2022 - Current
- This position is a member of the Flight Team within the Integrated Operations Division. Led the Flight Training and Standards Scheduling team to provide efficient, cost-effective scheduling of all required phases of Flight Training including Ground and Simulator Training, Operating Experience, Line Checks, Special Airport and Division Qualifications. Provides leadership to the Flight Training and Standards Scheduling team, consistently projecting all elements of AA's Leadership Attributes. Collaborates with other Flight Training Planning and Scheduling leaders to ensure harmonious coordination across all phases of Flight Training planning, scheduling, and qualification recording. Manages the development and execution of a New Hire and Recurrent Training program for daily planners and schedulers. Ensures ongoing evaluations for all staff members are conducted, including ensuring qualification requirements, policies, and procedures are implemented correctly. Allocates team resources to develop policies and ways of working that reduce the risk of errors, ensure redundancies and fail-safes, and eliminate single points of failure. Assists with revision and currency of the Flight Training Planning and Scheduling Manual. Builds team expertise to ensure compliance with FAA-approved training and qualification programs in the context of maintaining accurate and up-to-date pilot records and qualifications. Works with and responds to union concerns relative to maintaining contractual compliance throughout our process.
Lead Scheduler Flight Standards
American Airlines-Flight Academy
11.2018 - 04.2022
- Responsible for the daily administration and supervision of the Flight Standards Schedulers, including, but not limited to, resolving internal and/or external conflicts related to Flight Standards scheduling, assigning, and monitoring work distribution and daily coverage, administration of vacation, holiday, and days-off bidding. The duties and responsibilities include the ability to conduct a scheduler's defined duties and responsibilities. Accomplish regular coordination with Crew Planning, Crew Schedule, Flight Training management, and other internal/external business partners. Plan FAA Inspector's observations, as needed. Support all positions within Flight Standards. Administer the Flight Standards Scheduler's daily work schedule. Create daily worksheets for Schedulers to use in day-to-day operations. Monitor Consolidation list and plan appropriate Line Checks. Work closely with Flight Standards Coordinators for OE and Line Checks. Assist with overflow desk work; provide sick coverage, as needed. Answer Flight Standards-related questions and/or research answers, as needed. Provide back-up for Flight Standards Coordinators. Provide Crew Qualifications support for current and/or future automation projects. Update the Crew Qualifications Policies and Procedures Manual. Develop and conduct Scheduler's Initial and Recurrent Training. Conducts special projects, requests, or other tasks as assigned by the Manager, as well as flight standards scheduling, as needed. Assisted in the new department phone system project with developing and implementing Interaction Workspace (IW) and set up training for all employees in the department on the new IW system, reported the project status to the Flight Standards Manager and Director, and prepared PowerPoint presentation for the Managing Director of Flight Training.
Scheduler Flight Training
American Airlines-Flight Academy
05.2016 - 11.2018
- Responsible for planning, scheduling, and administering the Ground School and Simulator Training for all Line, Supervisory, and Management pilots and all currency requirements in compliance with Company and Federal Regulations. Responsible for the planning and scheduling of all available training facilities to accomplish such training productively and cost-effectively. Kept the Facility Control Reports updated daily by assigning instructors to open events. Coordinate with Crew Resources, Crew Schedule, and Flight Standards, as well as other internal/external business partners, while performing these functions within the framework of the existing APA and TWU Collective Bargaining Agreements and the Federal Aviation Regulations. Responsible for the daily operation of pilot qualifications. Monitor and fully administer currency for line pilots. Monitor pilot's landings and Consolidation currency and schedule for training they go not current. Monitor pilot Warning List for those pilots who are not current for a sequence and respond to Crew Scheduling on time. Coordination of FAA involvement in required simulator training periods. Train new schedulers. Timely updating of Check Airman and pilot-in-training data and schedules in a variety of applications, databases, and FOS.
Customer Service Manager (CSM)
American Airlines-DFW Airport
11.2014 - 05.2016
- Provide quality service and achieve great customer satisfaction. Resolve customer service and operational problems during tour of duty. Work in operation during peak or irregular periods. Spend most of the time in the operation, interacting with customers and employees, gate agents. Prepare customer correspondence. Evaluate customer performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments. Investigates discrepancies and compiles statistical data for compliance purposes. Write delay analysis and irregularity reports and complete OSI documentation. Coach and counsel personnel and provide guidance to team on customer service and performance issues. Conduct performance reviews for team members regularly. Document employee performance using Peak Performance through Commitment (PPC). Encourage employee teamwork to generate and implement individual and team's best ideas. Respond to employees' professional and personal issues. Conduct investigations, when necessary, dismiss employees for performance or attendance issues. Communicate with managers, peers, and team members, both with their immediate department, as well as with other departments. Administer company policies and procedures. Provide team with necessary tools, resources, and training to meet or exceed all performance goals. Involve all team members in the determination of operational improvements. Coordinate operations including scheduling, hiring, training, station audits, etc. GSC Qualified (Ground Security Coordinator).
Manager Pilot Training Schedules
American Eagle Airlines-Flight Academy
11.2011 - 11.2014
- Report directly to the Director of Flight Operations Training to ensure student and instructor scheduling conform to Federal Aviation Regulations, pilot contract, and company policies and procedures. Coordinate with the Managers of Training Standards to ensure standardization of training events. Manage Planning department that scheduled over 2,500 pilot training and checking events in 2013. Maintain department policy and procedures manuals. Responsible for the purchase and resale of seven Flight Simulators, block time involved with pilot training. Provided the managers, building the AQP program, with scheduling information. Follow up with planners, pilots, and instructors any time a training event is canceled. Hire and train planners, ensure they understand the company policies and department policies and procedures. Investigate any complaints/concerns students and planners may have. Assist pilots with training concerns; scheduling, pay issues, incorrect coding, travel, hotel, etc.. Maintain attendance records and VC/SK balance for planners.
Education
Master’s Degree - Business Administration in Aviation
Embry Riddle Aeronautical University
Daytona, FL03.2023
Bachelor’s Degree - Business Administration in Aviation
Embry Riddle Aeronautical University
Daytona, FL04.2019
Associate’s degree - Liberal Arts
Bristol Community College
Fall River, MA06.2001
Skills
- Corporate leadership experience
- Extensive experience with flight operating systems
- Leadership program participation
- TMS/Line Check Optimizer/FSA/Amazon Connect/PowerBi
- Project Management
- Proficient in Microsoft Office suite
Certification
Right Start Leadership Program
Timeline
Manager Training Scheduling and Standard Operations
American Airlines-Flight Academy
04.2022 - Current
Lead Scheduler Flight Standards
American Airlines-Flight Academy
11.2018 - 04.2022
Scheduler Flight Training
American Airlines-Flight Academy
05.2016 - 11.2018
Customer Service Manager (CSM)
American Airlines-DFW Airport
11.2014 - 05.2016
Manager Pilot Training Schedules
American Eagle Airlines-Flight Academy
11.2011 - 11.2014
Bachelor’s Degree - Business Administration in Aviation
Embry Riddle Aeronautical University
Associate’s degree - Liberal Arts
Bristol Community College
Master’s Degree - Business Administration in Aviation
Embry Riddle Aeronautical University