MARIA T. GUMBS HIDALGO
Bronx,NY
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Castle Hill Medical of New York - Physical Therapy
05.2020 - 04.2024
- Greet patients and identify their needs
- Verify insurance information through managed care websites, epaces, connex, via phone through provider contact lines
- Submit clinical documentation to insurances for authorizations, prescriptions, durable medical equipment, injections, etc
- Create referrals and assist patients in scheduling appointments
- Translate for Spanish speaking patients
- Answer incoming calls and takes messages for providers
- Register patients, check demographic information, update information as needed.
- Schedule appointments and reschedule appointments
- Screened providers daily schedule and ensure valid reason for visit
- Help to maintain charts and provides administrative support to the department
- Set Up Injections/Sterile Field for patients pain management needs
Bus Monitor
Department of Education
09.2016 - 07.2019
- Safely boarded and unboarded children on school bus, escorted them home to school, school to home
- Liaison between educators, schools, afterschool programs and parents
- Created incident reports and took daily attendance for daily pick ups/drop offs
- Renewed certifications as needed and safety classes as required by DOE
Seasonal Groundskeeper
City Of New York Parks & Recreation
Bronx, NY
03.2015 - 06.2015
- Provide park patrons with directions and answer any questions about park hours and activities
- Observe and patrol park grounds to log and report, flagging any damage or hazardous equipment
- Cleaned park playgrounds and surrounding areas ensuring all hazardous materials are removed for park patrons safety
Site Supervisor
Fedcap Office Services
Bronx, NY
04.2011 - 10.2013
- Supervised daily operations of entire facility
- Coordinated and monitor all in-house projects
- Supervised Full Time Mailroom Staff and Driver s
- Followed up on potential customer leads via Buyer zone, Networking or Regular Customer Base
- Prepared Price Quotes and Recommendations of services to customers
- Managed all aspects of customer service and daily operations including reception, client contact, job openings and follow up
- Liaised to Fedcap case managers, related facilities, staff
Customer Service Associate / Project Manager
The Doe Fund, Inc (Back Office of NY)
Brooklyn, NY
04.2007 - 04.2011
- Supervised 6 full time staff members and up to 20 temporary trainees (Rotating Staff)
- Ran full start to finish trainee orientation program and monthly meetings
- Coordinated and monitored all in-house projects
- Prepared priced quotes and invoices for services to customers
- Accounts receivable – responsible for generating monthly revenue reports and obtaining all collections
- Liaison to the Doe Fund, Inc. case managers, dispatchers, related facilities
- Drafted and circulated monthly reports of trainees progress, crafted and implemented Marketing Structure
Team Leader (03), Administrative Assistant (05), Job Coordinator (07)
Back Office Of New York Inc.
Bronx, NY
03.2003 - 03.2007
- Supervised and trained 20 or more trainees in mailroom operations
- Maintained daily trainee payroll entries on Work to pay system including timesheets
- Related client issues to caseworkers of facilities
- Billed customers, managed accounts receivable, called customers for payment
- Managed warehouse stock inventory
- Postal soft desktop mailing 6.1 for bulk mailing
Computer/Mailroom Trainee
THE DOE FUND INC
Bronx, NY
04.2002 - 03.2003
- Attended full mass mail process in MS Office
- Prepared bulk mail for mass mailing: sorting, stuffing & stamping
- Answered a multi-line phone and take accurate messages
- Entered data for Raiser's Edge project
- Performed community service consisting of sweeping, collecting debri and maintaining residential areas
Education
Urban Healthplan - Pediatrics Internship
Hostos Community College - CCMA Training
NHA CCMA Certified - undefined
11.2024
Monroe College - Associates Degree in Criminal Justice Diploma
01.2005
GED - undefined
01.2002
Skills
- Perform Phlebotomy
- EKG/ECG
- Vital Signs
- Hematology
- Autoclaving
- EMR/EHR
- Snellen Eye Tests
- Pulmonary Function Tests
- Dermal Skin Punctures
- Medication Administration
- Adhere to OSHA regulation
- HIPAA Compliance
- Specimen Collection
- Basic Lab tests
- Patient Histories
- Insurance Verification
- Set-up Procedure room
- Authorizations / Referrals
Timeline
Front Desk Receptionist
Castle Hill Medical of New York - Physical Therapy
05.2020 - 04.2024
Bus Monitor
Department of Education
09.2016 - 07.2019
Seasonal Groundskeeper
City Of New York Parks & Recreation
03.2015 - 06.2015
Site Supervisor
Fedcap Office Services
04.2011 - 10.2013
Customer Service Associate / Project Manager
The Doe Fund, Inc (Back Office of NY)
04.2007 - 04.2011
Team Leader (03), Administrative Assistant (05), Job Coordinator (07)
Back Office Of New York Inc.
03.2003 - 03.2007
Computer/Mailroom Trainee
THE DOE FUND INC
04.2002 - 03.2003