MARIA T. GUMBS HIDALGO
Bronx,NY
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Castle Hill Medical of New York - Physical Therapy
05.2020 - 04.2024
- Greet patients and identify their needs
- Verify insurance information through managed care websites, epaces, connex, via phone through provider contact lines
- Submit clinical documentation to insurances for authorizations, prescriptions, durable medical equipment, injections, etc
- Create referrals and assist patients in scheduling appointments
- Translate for Spanish speaking patients
- Answer incoming calls and takes messages for providers
- Register patients, check demographic information, update information as needed.
- Schedule appointments and reschedule appointments
- Screened providers daily schedule and ensure valid reason for visit
- Help to maintain charts and provides administrative support to the department
- Set Up Injections/Sterile Field for patients pain management needs
Bus Monitor
Department of Education
09.2016 - 07.2019
- Safely boarded and unboarded children on school bus, escorted them home to school, school to home
- Liaison between educators, schools, afterschool programs and parents
- Created incident reports and took daily attendance for daily pick ups/drop offs
- Renewed certifications as needed and safety classes as required by DOE
Seasonal Groundskeeper
City Of New York Parks & Recreation
03.2015 - 06.2015
- Provide park patrons with directions and answer any questions about park hours and activities
- Observe and patrol park grounds to log and report, flagging any damage or hazardous equipment
- Cleaned park playgrounds and surrounding areas ensuring all hazardous materials are removed for park patrons safety
Site Supervisor
Fedcap Office Services
04.2011 - 10.2013
- Supervised daily operations of entire facility
- Coordinated and monitor all in-house projects
- Supervised Full Time Mailroom Staff and Driver s
- Followed up on potential customer leads via Buyer zone, Networking or Regular Customer Base
- Prepared Price Quotes and Recommendations of services to customers
- Managed all aspects of customer service and daily operations including reception, client contact, job openings and follow up
- Liaised to Fedcap case managers, related facilities, staff
Customer Service Associate / Project Manager
The Doe Fund, Inc (Back Office of NY)
04.2007 - 04.2011
- Supervised 6 full time staff members and up to 20 temporary trainees (Rotating Staff)
- Ran full start to finish trainee orientation program and monthly meetings
- Coordinated and monitored all in-house projects
- Prepared priced quotes and invoices for services to customers
- Accounts receivable – responsible for generating monthly revenue reports and obtaining all collections
- Liaison to the Doe Fund, Inc. case managers, dispatchers, related facilities
- Drafted and circulated monthly reports of trainees progress, crafted and implemented Marketing Structure
Team Leader (03), Administrative Assistant (05), Job Coordinator (07)
Back Office Of New York Inc.
03.2003 - 03.2007
- Supervised and trained 20 or more trainees in mailroom operations
- Maintained daily trainee payroll entries on Work to pay system including timesheets
- Related client issues to caseworkers of facilities
- Billed customers, managed accounts receivable, called customers for payment
- Managed warehouse stock inventory
- Postal soft desktop mailing 6.1 for bulk mailing
Computer/Mailroom Trainee
THE DOE FUND INC
04.2002 - 03.2003
- Attended full mass mail process in MS Office
- Prepared bulk mail for mass mailing: sorting, stuffing & stamping
- Answered a multi-line phone and take accurate messages
- Entered data for Raiser's Edge project
- Performed community service consisting of sweeping, collecting debri and maintaining residential areas
Education
Urban Healthplan - Pediatrics Internship
Hostos Community College - CCMA Training
NHA CCMA Certified - undefined
11.2024
Monroe College - Associates Degree in Criminal Justice Diploma
01.2005
GED - undefined
01.2002
Skills
- Perform Phlebotomy
- EKG/ECG
- Vital Signs
- Hematology
- Autoclaving
- EMR/EHR
- Snellen Eye Tests
- Pulmonary Function Tests
- Dermal Skin Punctures
- Medication Administration
- Adhere to OSHA regulation
- HIPAA Compliance
- Specimen Collection
- Basic Lab tests
- Patient Histories
- Insurance Verification
- Set-up Procedure room
- Authorizations / Referrals
Timeline
Front Desk Receptionist
Castle Hill Medical of New York - Physical Therapy
05.2020 - 04.2024
Bus Monitor
Department of Education
09.2016 - 07.2019
Seasonal Groundskeeper
City Of New York Parks & Recreation
03.2015 - 06.2015
Site Supervisor
Fedcap Office Services
04.2011 - 10.2013
Customer Service Associate / Project Manager
The Doe Fund, Inc (Back Office of NY)
04.2007 - 04.2011
Team Leader (03), Administrative Assistant (05), Job Coordinator (07)
Back Office Of New York Inc.
03.2003 - 03.2007
Computer/Mailroom Trainee
THE DOE FUND INC
04.2002 - 03.2003