Maria Thomas

Developed personalized tutoring sessions based on student needs, leading to improved academic performance.

Reviewed and provided feedback on written assignments, helping students develop strong editing and proofreading skills.

Supported ESL learners in acclimating to American culture while improving their language proficiency through practical conversations.

Improved students' written and verbal English skills through interactive learning programs.

• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Improved student comprehension of complex texts by employing various teaching methods tailored to individual learning styles.
• Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
• Collaborated with fellow tutors to share best practices and improve overall effectiveness of the tutoring program.
• Fostered a positive learning environment by establishing clear expectations and offering consistent support to students.
• Measured student progress through regular assessments, adjusting instructional strategies as necessary to optimize learning outcomes.
• Reviewed and provided feedback on written assignments, helping students develop strong editing and proofreading skills.
• Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
• Supported ESL learners in acclimating to American culture while improving their language proficiency through practical conversations.
• Partnered with parents to discuss student progress, addressing concerns and celebrating achievements together.
• Implemented creative teaching strategies like role-playing conversations or using multimedia resources, resulting in increased student interest in the subject matter.
• Developed student confidence through positive reinforcement strategies.
• Improved students' written and verbal English skills through personalized learning programs.
• Mentored students in proper punctuation, spelling and sentence structure use.
• Worked with students in classrooms or home environments to provide educational support.
• Assessed student learning needs and provided relevant instruction to close knowledge gaps.
• Motivated students with accurate feedback and positive reinforcement.
• Monitored student progress and provided feedback and support.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Assisted students with locating resources for their research and educational needs, enhancing their overall library experience.
• Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
• Performed circulation duties such as checking materials in and out, renewing items, and registering new students and faculty members ensuring efficient service at the front desk.
• Aided students with basic computer troubleshooting and printing issues, providing essential technical support when needed.
• Provided reference assistance to students and school staff using both print and electronic sources, offering valuable guidance in the research process.
• Interacted with faculty members to understand course requirements better and ensure that reserve materials were readily available to students.
• Assisted library staff with clerical duties to help lighten workload.
• Monitored students at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
• Accessed library catalog to review ownership and circulation status.