Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Tobon

Norwalk,Connecticut

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

6
6
years of professional experience

Work History

Server

Catering Services
Westport, CT
04.2023 - Current
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.

Administrative Coordinator

Octus Sas
Colombia, Colombia
06.2018 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments between clients and customers and internal staff members.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated appointments, meetings and conferences.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked and submitted employee timesheets to prepare for payroll processing.

Waitress

NAPOLETANA KOSHER
Stamford, CT
07.2023 - 09.2023
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.

Hostess

Yale University
New Haven, CT
01.2022 - 05.2023
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Education

MBA -

Escuela De Ingenieria De Antioquia
Colombia

Skills

  • Reception Oversight
  • Report Writing
  • Minute Taking
  • Information Security
  • Travel Coordination
  • Database Management
  • Expense Reporting
  • Appointment Scheduling

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Waitress

NAPOLETANA KOSHER
07.2023 - 09.2023

Server

Catering Services
04.2023 - Current

Hostess

Yale University
01.2022 - 05.2023

Administrative Coordinator

Octus Sas
06.2018 - Current

MBA -

Escuela De Ingenieria De Antioquia

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Maria Tobon