Summary
Overview
Work History
Education
Skills
Timeline
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Maria Tolano

El Centro,CA

Summary

In my current role as Team Assistant, I have developed a strong background in administrative support, enhancing team efficiency and project coordination. Successfully managed schedules, communications, and logistics to streamline operations. Demonstrated organizational skills and adaptability in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Team Assistant

AccentCare Hospice
11.2018 - Current
  • Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
  • Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
  • Supported project completion by coordinating tasks, resources, and deadlines among team members.
  • Streamlined team communication by implementing efficient scheduling and task management systems.
  • Facilitated successful meetings by preparing agendas, IDG reports, IDG Agenda.
  • Enhanced team productivity with effective organization of files and documents for easy access.
  • Developed strong professional relationships with clients through timely correspondence and excellent customer service skills.

Credit Manager

Valencia Jewelers
01.2016 - 11.2018
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Referred delinquent accounts to collections department or outside resources.
  • Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.

Manager

Don Roberto Jewelers
03.2005 - 01.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.

Education

High School Diploma -

Central Union High School
El Centro, CA
07-1992

Skills

  • Meeting planning
  • Customer service advocacy
  • Business correspondence management
  • Proofreading documents
  • Daily workflow improvement
  • Safety processes and procedures
  • Complaint resolution
  • Staff education and training
  • Meeting facilitation
  • Problem-solving abilities
  • Multitasking

Timeline

Team Assistant

AccentCare Hospice
11.2018 - Current

Credit Manager

Valencia Jewelers
01.2016 - 11.2018

Manager

Don Roberto Jewelers
03.2005 - 01.2016

High School Diploma -

Central Union High School

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Maria Tolano